Pasta Luna
Midlothian, VA 23113
Phone: (804) 763-3211
09/05/2007 Posted by hsalkin77
Last night our two families dined together at at Pasta Luna restraurant in Midlothian; we asked for separate checks. One of us was served an entre for another table, and after tasting it he notified the watress, who then served him his dish; however, he tried it and it was not his but his son's; finally, he was served the correct dish on the third try. Son had to wait until they replaced one item that his father had eaten by mistake. Each familly had a 2 for 1 entre coupon, and the coupon also said " per check"; however, the waitress said it should be per table not check; waitress indicated management said per table to her . We asked for the manager and he finally agreed per check, but gave us a hard time.. Finally we received our checks, and they showed a separate charge for each soft drink; the waitress did not inform us that refils were not free. We will never go back to Pasta Luna; waitress and management not organized and management not friendly nor customer service orientated. The gentlemen who tried three dished should have been given his meal free as well as his son; no such offer came
Pros: Nice Setting
Cons: Poor Service and Poor Management
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