Cottman Transmission Center
Richmond, VA 23228
Phone: (804) 673-8500
04/21/2008 Posted by sandiwilliams
We had heard great things about this company so we took our Durango there. It was NOT happiness. We were told we were getting a new transmission for our almost $1600.00 and when our truck broke down on the way home.. yeah, for real, we took it right back.This happened over a week ago and we still don't have our truck! In fact when I called today since JD and Dave told us it would be ready on Monday, Dave told me " I don't need you calling here to check on your truck,and I don't need to call you either."Um mm... did I tell you they ALREADY cashed my check?? These guys still have my truck, and JD told us today that it wasn't really a new transmission after all, just a really great rebuilt one??? So I DO NOT recommend this Cottman . Oh I also called the Cottman corporate number.. guess what ? You can't get a voice. I feel like I have been treated unfairly.To Make a long story short, I would NOT want these guys to represent my company and they have acted very unprofessional. AND I still don't have my truck!!!
Pros: they are known world wide
Cons: The name doesnt count if the service is poor
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