Ava's Day Spa
Richmond, VA 23294
Phone: (804) 747-9288
04/20/2008 Posted by bedazzlemepink
I made an appointment a week in advanced to have a bikini wax. I spoke with Ava on the phone and she seemed very nice. I arrived at my appointment about 30 minutes early. I was told that Ava would be doing my waxing and that she would arrive shortly. The receptionist was nice and other staff members kept coming up to me, asking if I had been assisted. When I first walked in it was nothing like I expected. This "spa" is one half store and other part salon. I found the atmosphere to be cluttered and loud, nothing that you would expect at a spa. After sitting and waiting 45 minutes after my appointment was to start, Ava finally arrived. I was offered a glass of wine, which was nice but it was given to me in a plastic cup. It took Ava 15 minutes after she arrived to lead me to the waxing studio that was a simple table in the room the size of a closet. It was hot and cramped. I asked if it was possible to have my eyebrows done also. Ava sent in another waxer to do my eyebrows. It was the worst eyebrow wax I've ever had. Not only did the waxer get wax in my hair and had to cut it out, she left one eyebrow a lot thicker than the other. I was so frustrated I didn't have her correct it because I was afraid she would screw them up even more. Finally it was time for my bikini wax. I asked for a full Brazilian but ended up leaving with a ton of stray hair down below. It was also the most painful wax I've ever had. Ava used 2 different types of wax and kept going over areas. I was left raw in spots and hairy in others. I also feel like she was in a huge rush the whole time. I was given a free massage because of Ava's tardiness, the massage was horrible. I told the masseuse that I had a Fibromyalgia and to be gentle. She didn't listen. Sometimes it felt like torture instead of a massage. If she was trained properly then she should know about muscle disorders. To top it all off I was charged $60 more than the price I was quoted over the phone by Ava!
Pros: Nice Staff.
Cons: Crappy Services!
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