USA Baby

06/20/2008 Posted by ktwahoo

We ordered Munire furniture in Feb '08, and we received the furniture a couple weeks ago. Love the furniture! But the lead time was alot longer than expected. What I liked was USA Baby kept pushing for answers and they even got one of Munire's VPs to call us to explain the delays. As a courtesy, USA Baby delivered the furniture to us, and waived the delivery cost. Last month we were starting to wonder what we really going on with our furniture, well, with the power of the internet, we found out! If you google: "baby bargains blog muninre", the first search result will show that Munire delays have been going on for a several months! Just an FYI. USA Baby was very helpful, but I'd only order Munire furniture if you have 10+ weeks.

06/19/2008 Posted by mommi4life

Thanks USA Baby! Thanks Micah... you really helped us alot! You definitely know alot about the furniture! We love the furniture... its even prettier in our home! We too had to wait a few weeks longer than originally expected for the furniture... but I can't blame USA Baby, they stayed on top of the order the whole way thru. Just like ordering adult furniture, the arrival time isn't always perfect. But the furniture is definitely worth it! I guess if you can't wait for real furniture... buy at Target.

Pros: HUGE selection of real furniture

Cons: wish everything could be in stock :-)

06/16/2008 Posted by stopmissleading

I had found the perfect crib set at usa baby. When i had decided that was the one i came back and even the floor model was gone. So of course i had to order it and was told that it could take up to 6 to 8 weeks max. a 7 week average delivery time. Well at five weeks when i called the store the lady that had assisted me in the purchace told me she'd call me the following day which didn't happen. I called back a few days later and was told that it would be 3 to 4 more weeks to get shipped to the store than another week or 2 to get there. I was dumfounded and then was told that at time of purchace everyone signs an ESTIMATED time of arrival. To say the least i was livid. I'm still waiting and on the 9th week now. The store has offered me a loaner crib and changing table but that didn't move me at all! So unless you can wait 3 to 4 months on delivery go for it.

05/29/2008 Posted by wemommy

Being a new Mom, I had a million things on my mind. So when I found out my baby's furniture was going to be delayed 4-6 weeks longer than the orginal lead time, I panicked! The way USA Baby (especially Diane) handled the difficult situation was great! She kept on top of the order, brought out a loner changing table (my crib came in first) and then delivered the rest of the furniture at no extra charge! It wasn't easy, but USA Baby came through with flying colors! Their selection of furniture is second to none, and it was nice to see that they showed so much sincere care with this tough situation, a situation they had no real control over. Thanks again USA Baby (especially Diane!).

Pros: great selection of furniture, caring service

Cons: none

05/13/2008 Posted by BabyDaddy08

Great selection of quality items, but lacking in the customer service area. I had to order a few large (in size and dollars) items that were not in stock. They said the items would be in within 4 weeks. No one from the store called me to let me know they were delayed/back ordered. When I called and left messages, no one would return my calls. I am in the 12th week of waiting and not slated to receive the last item ordered for another month. If they have something in stock, great. Otherwise, be prepared to keep on top of them and make A LOT of follow-up calls.

Pros: Large selection of quality goods

Cons: No customer service on orders/after the sale