Faceworks Day Spa
8502 Patterson Ave
Richmond, VA 23229-6436
Phone: (804) 740-5665
Richmond, VA 23229-6436
Phone: (804) 740-5665
Horrible customer service
01/09/2008 Posted by csj21
My bridesmaids and I got manicures the day before my wedding. Our nail polish peeled and chipped by the next morning. When we notified the owner, Darlene Stone, she offered each of us a $7 refund on a $33 manicure, and acted as if we had no grounds to complain about the service we received. On top of that, it took her nearly a week to return our phone calls. Faceworks used to be the best place in town to get a manicure and pedicure. Clearly the quality of the products and the customer service, primarily the customer care offered by the owner, has declined.
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