Ducts Unlimited Heating & AC
Richmond, VA 23228
Phone: (804) 266-1330
Ratings & Reviews Summary for Ducts Unlimited Heating & AC
What Users are Saying:
- Timely service
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User Reviews for Ducts Unlimited Heating & AC
03/03/2008 Posted by ducair
DUCTS UNLIMITED HEATING AND AIRCONDITIONING TRIES EXTREMELY HARD TO GIVE GREAT SERVICE AND TO BE A FAIR AND HONEST COMPANY. WE ARE NOT PERFECT; HOWEVER WE WARRANT EVERY INSTALLMENT WE DO AND OUR SERVICE TECHS ARE TAUGHT TO GIVE PROMPT SERVICE. HOWEVER, THERE ARE TIMES OUR SERVICE TECHS ARE NOT PROMPT AND THEY ARE DEALT WITH ACCORDINGLY. I AM SORRY FOR THE POOR SERVICE THE PREVIOUS CUSTOMERS HAD AND I WOULD LIKE TO MAKE IT UP TO THEM. PLEASE CALL AND ASK TO SPEAK TO CINDY. POOR SERVICE IS NOT ACCEPTED IN OUR COMPANY.
Pros: 24 HR SERVICE, FRIENDLY, LOCAL OWN,PROFESSIONAL
Cons: NONE
02/29/2008 Posted by taaj
Ducts Unlimited installed my heat pump. It has broken down twice so far in the 10 months since installation. The first time someone was out immediately. They were fast and friendly. The second time, I called at 8:00 a.m. on Saturday and didn't get a call from the tech until 4:00 p.m saying that he would be out the next morning and would call before he came. He didn't call or show. Someone showed up Monday morning to fix it. So, I ended up getting the flu from being in a cold house all weekend and had to take a day off work (which actually ended up being 3 because of the flu) because Ducts didn't want to do their job right the first time.
Pros: friendly once they showed up
Cons: really poor customer service
07/17/2007 Posted by pinkyleemh
I telephoned to get them to fix my air conditioning. A serviceman called me back and said he couldn't get here till late at night and that he'd tell the office to call me the next day to set up an appointment. I never heard from them, checked with some colleagues at work who said Ducts Unlimited did not offer good service and one person recommended another company who set up the appointment right away, did great work, didn't pressure me into a service plan (although they have a good inexpensive one which I DID purchase) and their prices were unusually reasonable. I'm glad Ducts Unltd. didn't call me!
Pros: Cute name.
