Cavalier Telephone
Richmond, VA 23227
Phone: (804) 422-4107
Ratings & Reviews Summary for Cavalier Telephone
What Users are Saying:
- Clear contract
- Service guarantee
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User Reviews for Cavalier Telephone
04/24/2008 Posted by JBreeden
I had an account with CAVTEL for over a year. I got the account because I was looking for Cable TV and the price was good and the channel package was better than Comcast. I see now why the price is low. It is CHEAP! As in, cheap equipment, and no customer service. In my time with them I had to have them come out 3 times to replace my TV over IP equipment because I would have Frozen pictures, HEAVY pixalation or no picture at all. I bundled my service with their high speed internet as well and it too was SLOW. If you like sports the TV over IP option they have is horrible there is CONSTANT pixalation on the picture that would make it impossible to follow Hockey or golf. Very low quality and no HD options at all. The worst part is the lack of Customer Service. If you call them be ready to wait at least 40 minutes to get someone on the phone. In my experience, I would call about TV problems and wait on hold over a half hour and then the department that would answer only handles telephone issues and transfers you to hold all over again for another department. I had to go as far as to actually look up the email of the CEO and email him to get someone to call me and provide service. Since then I have different direct numbers to call with service trouble and none of them get me anywhere either. I have even emailed the CEO and no luck. This is by far the worst company I have ever dealt with in quality of product and customer service. I wouldn't go back to them if they paid me the monthly rate. Even as a telephone company they are terrible. My friend uses them and her caller ID has shown the wrong name when I call for 2 years now and even after repeated complaints nothing is done.
Pros: Channel Pack and Cost if you don't mind terrible quality and service.
Cons: EVERYTHING (Quality, VALUE, SERVICE)
