Prevent A Litter Veterinary

12/10/2007 Posted by citygirlkris

As a former veterinary assistant, I was particularly interested in how Prevent A Litter was able to manage so many surgeries in a single day. Well, after conversing with two excellent surgical assistants as well as the veterinary surgeon, my mind was put at ease. Because surgery is all they do, they have the systems and procedures down to a science. Each cat/dog/rabbit is monitored by an assistant and the surgeon during every moment that it is under anesthesia. And, since they are not a full-service practice, they are not distracted with being called upon to take xrays, fill prescriptions for ear infections, respond to a drop-in nail trim, and the zillion other things that most veterinary assistants have to worry about. These people have a singular goal, which is getting pets (as well as WILD cats and dogs!) spayed and neutered safely! Even the aftercare is second to none. They have a 24 hour emergency phone number that connects the patients' owners directly to one of the clinic's managerial staff--in the rare circumstance of a complication. I also know, from personal experience, that the staff at PAL is far from rude. If a client believes he or she received a less-that-warm reception I can only assume that the client misinterpretted something that was said. The hospital wouldn't have a jam-packed schedule every day for 7 years unless a bunch of people found the service to be top notch!

Pros: Great cause, great service, low cost!

Cons: N/A

12/10/2007 Posted by firewmn297

I have brought two cats, two dogs, and three rodents to this clinic over the years for various maintenance visits and emergency visits. They not only are extremely reasonable in their pricing (refusing to jack up costs unreasonably like most clinics), but they do their best to help each animal to their best capability. They recommended neutering my rodents as a cancer prevention measure and made special arrangements to do these surgeries (not having done such small animals before). Each surgery was a complete success. They also make every effort to be as humane as possible in the event that an animal needs euthanasia. If they encounter something new (as with treating rodents), they take the time to research the best approach, rather than turning you away. I think the employees at P.A.L. go above and beyond their duties on a daily basis. Especially when it goes to helping the ferile animals in the city of Richmond.

Pros: Low cost, convenience, caring, and honest treatment.

Cons: none

12/10/2007 Posted by spayneutergirl

The person that posted regarding the incompetent staff at Prevent A Litter is clearly the exception. S/he could not be more inaccurate, and although it is not fair to make assumptions I would be inclined to think what she recalled as a bad experience at P.A.L would most likely have to do with her/him. P.A.L. has been providing spay neuter services with the utmost professionalism and competency for years! They have helped me personally; my family, friends and neighbors, and we all continue to rave about them. They are quite obviously a specialized practice, having perfected the spay and neuter procedures, with little to no recovery time for all of the furry babies I have brought to them. The staff has always been well informed and pleasant, even going out of their way to answer my many questions, call me the moment that "Midnight's" surgery was complete and even accommodating an early pick-up time so that I could make it to work. I have even spoken personally to the veterinarian in regards to a wound on a stray cat that I found. He spent several minutes explaining the situation and was kind and professional. I find it hard to believe that anyone could have a bad experience there...I, as are so many people I know, am so grateful for their services. They make an invaluable contribution to the animals. Keep up the stellar work P.A.L. !!!!

Pros: Everything! They are amazing!

Cons: Absolutely none.

12/08/2007 Posted by lewiskm

I completely support the mission of Prevent a Litter that focuses on preventing overpopulation of animals. I have also heard great things about the surgeon from my regular vet. DO YOUR RESEARCH before going here, so that you know what your dog needs. I found the staff very incompetent. When asking questions about my dog's health, I was never given a straight answer. I was basically "steam-rolled" and ignored the entire time I was there. I would speak with one person one day and be told contradicting statements from other employees. My dog was giving vaccinations at an inappropriate time and I was told it was my problem and was not reimbursed. When calling, several staff members were VERY rude with me and I was told, and I quote, "You need to do your research, because your Vet doesn't know what he's talking about." I would rather pay the difference, and go to a vet than deal with inconsiderate, sarcastic, and rude staff. The ONLY pros for this place are the cheap prices. However, I think you get what you pay for, and maybe less.

Pros: cheap

Cons: bad service, rude staff, incompetent practice

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