Richmond >Special Trade Contractors > Williams and Fogg Plumbing, Heating, Air, and Electrical
1207 b school street, Richmond, VA | Directions 2322037.558884 -77.448486
M-F 8:00am - 5:00pm
Neighborhoods: Chamberlayne Industrial Center
I needed multiple services addressed and Doug from Williams & Fogg provided excellent service. His work was fast, professional, and excellent. He repaired the gas flex line, installed a new garbage disposal and new water heater. The administration provided by Bonnie was excellent too. I would not hesitate to use Williams & Fogg as a result of my experience with both Doug and Bonnie. Thanks for a great job!
Our heat pump wasn’t working right. I called Williams and Fogg to have it fixed. I was very pleased with your service man Mark. He was very good at explaining everything to us.
I want to thank you and your customer service electrician, H. Wilson, for the quick response and excellent service in the recent dryer plug problem. While moving the dryer we plug the plug too far and the sparked and we lost power to the dryer. Once your electrician arrived he had checked the plug and made some checks, we were working again. Thanks for the clear communications and the service to resolve everything quickly.
They were on time and looked clean. He went over what was wrong with the unit and then went to fixing it. He did a good job and with the reasonable cost I would use them again.
I’m writing to tell you about my experience I had with your company today. I submitted an inquiry online looking to get a compressor installed. A short time later I was called by one of your technicians, Lawrence. Lawrence was very caring and empathetic when he talked to me. I was very upset because I felt that the previous person had took advantage of me. I was dealing with an independent contractor since April and have paid him nearly $600.00 and he still left me with a problem that he was unable/unwilling to repair the work. Lawrence made me feel comfortable and confident that he would be able to help me. Before the end of the work day, Lawrence came out and had my air running within a matter of minutes and I didn’t even need a new compressor! He’s very compassionate about his work, I could tell by the way he listened and explained everything to me. I’m so grateful to your company for having a person like Lawrence as part of your team. Thanks to him, I will recommend everyone I know to your company. Kudos Lawrence! Have a blessed day.
A member of our service team by the name of Kevin answered a service call to my home last month. He was the MOST knowledgeable and courteous young man that I had the pleasure of meeting. He found the problem and fixed it in a very short order. If I need your service again, I would like Kevin to answer my call.
Williams and Fogg recently installed my HVAC system at home and I was really impressed by the high quality work and how quickly the whole process went. Everyone had a great attitude too. They have made me a loyal customer!
My home owners warranty contacted Williams & Fogg to come for a service visit. I spoke with dispatcher who sent a technician to my home. The tech was very pleasant, friendly, and took the time to explain what was going on with my ac unit. It was determined it was my compressor, Mark came back out to install the new compressor but he was sent the wrong part. After finally receiving the right one, he determined another problem but was able to get my AC working. I can’t say enough kind words to the staff for being understanding and patient with me and treating me as a valued customer. I would definitely refer this company to anyone in need of these services.
Since I first contacted Williams & Fogg they have been so helpful and professional. The tech got here on schedule and did a great job. I will definitely call them again next time I need their help.
Honest and fair – When they first got here, they recognized that someone (another company) had been here before them. The technician from the other company had said that the problem was with the electricity, not the AC unit. However, Williams and Fogg looked at it and said it was definitely a problem with the unit. I would definitely use Williams and Fogg again. I felt that they were honest and fair and did a thorough job.
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