12/29/08

Wolves in sheep clothing!

by sdanders67

I visited this location because of the convenience from work and because the company has a name. I went to have one thing done and was baited in by lots of discounts to have other things done. I was really exicted about it until I reccommended some friends. I reccomended three friends to them and they all asked to have thier cars looked at so they could see number one...what was wrong and number two if they could afford to fix what was wrong.

On all three occasions the problems was detected and they did the work without notifying the people I reccommended! After not hearing from Cottman in a reasonable amount of time my friends would call back to find out that the work was already done without thier permission! This is a raquet folks! A pure dam raquet! The repair cost to one of my friends vehichle was over 1000 dollars and even though they allow you to make payments, he wont be able to get his car back until he finish paying that! I'm sure there is a law against this in Virginia and I am currently researching it. These people are crooks and it's best all beware and dont be taken in by all of the discounts and the words "we will work with you"!

• Pros: The pros is it being a nation wide chain!
• Cons: The location you visit make sure it's not Glenside & Broad!

04/21/08

worst customer service out there!!!

by sandiwilliams

We had heard great things about this company so we took our Durango there. It was NOT happiness. We were told we were getting a new transmission for our almost $1600.00 and when our truck broke down on the way home.. yeah, for real, we took it right back.This happened over a week ago and we still don't have our truck! In fact when I called today since JD and Dave told us it would be ready on Monday, Dave told me " I don't need you calling here to check on your truck,and I don't need to call you either."Um mm... did I tell you they ALREADY cashed my check?? These guys still have my truck, and JD told us today that it wasn't really a new transmission after all, just a really great rebuilt one??? So I DO NOT recommend this Cottman . Oh I also called the Cottman corporate number.. guess what ? You can't get a voice. I feel like I have been treated unfairly.To Make a long story short, I would NOT want these guys to represent my company and they have acted very unprofessional. AND I still don't have my truck!!!

• Pros: they are known world wide
• Cons: The name doesnt count if the service is poor