10637 Hull St Rd, Midlothian, VA | Directions 2311237.440413 -77.591082
I had a LivingSocial certificate with the salon for a Keratin treatment. The price was a bit high for a Keratin treatment "online coupon deal" - $139 for a "$300 value". At this price point I expected a full Keratin treatment as I've had with multiple salons in the past in Richmond & in previous cities. I have experience with both express & full treatments.
The quality of the Keratin treatment I received at A Nu U Salon was subpar at best. I wouldn't even put it in the "express" category. Isis, who did my treatment was nice overall - I have zero complaints about her attitude during the treatment - and even gave her a sizeable tip for the 2 hours I was with her.
When I got home I noticed that it barely made a difference and was uneven throughout my hair, with hair on one side having a slightly better result - but overall nothing like I've received in the past. I attempted to give Isis & the owner multiple chances to address the issue. While they were cordial during my visit it took multiple times for get Isis to call me back to speak about the treatment.
When I brought this up with the salon owner she just kept telling me that Isis would call me to address the situation - never making any attempts to resolve an issue that Isis obviously wasn't going to resolve properly. Isis never made any attempts to "make it right" - insisting that I pay for another treatment and even change to a formaldehyde based treatment... again costing more money. The salon & Isis never budged from their stance.
At this point I feel cheated on the entire experience. I see no point in recommending A Nu U Salon. I gave them multiple chances to resolve the situation before writing his review. Avoid this place at all costs - they gave me a subpar treatment and then tried to take even more money from me.
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