La Bella Dona Skin Care

Thank you ladies. Nellie, my brows have never looked so perfect. I think you are the first person to understand me when I say I want thick arched brows. You made me laugh when you started discussing in great depth the removal of a single hair, but your attention to detail, or OCD, whichever it is, is sincerely appreciated. Your kindness supercedes your extraordinary talent. Thanks Nellie.…

Best facials in Richmond!. La Bella Dona provides the best facials in Richmond! They use top-notch skincare products. All employees are great! Molly goes above and beyond on her facials. She does a thorough job and follows up with each patient. The front desk lady is extremely helpful and friendly as well!

Seriously, best spa in Richmond!…

Horrible!! Horrible!! Horrible!!. This place has to be the most rude, unprofessional and unwelcoming business in Richmond. Which is ironic being that it is a place one would go to relax. The owner, Nancy, has one of the nastiest attitudes that I have encountered in quite a while. My journey with this place goes back quite a while. It began with the purchase of several gift certificates at once for what I believed were some amazing deals. However, I guess the old saying "you get what you pay for" is true. There are several things that happened to leave a bad taste in my mouth with this place. I only kept going back because some of the girls that actually perform the services were very nice but most importantly, I didn't want to lose the money already spent on giftcards. Which brings me to the last straw for me. I recently went in to redeem my last gift certificate for a 4.5 hour spa day, to include a massage, facial, mani & pedi. When i called to book the appointment I was told I didnt have to do all the services in one day. So I decided to just book for a much needed massage first. On the day of the appointment, after my massage I was told that they could only honor my massage & that all other service would be void because the gift certificate had expired. I immediately grew angry because my gift certificate clearly stated that it was not to expire for another month. They began to explain that it was an error on behalf on the gift certificate company they used. To which I responded was not my problem. I have not had the gift certificate a year yet. They would not budge. This has to be illegal. I have had more than one incident at this place but this was the most ridiculous of them all. I would not recommend this place to an enemy to say the least.…

I WILL NEVER RETURN TO BELLA DONA. I received terrible service there. The employees were not courteous and were very abrupt. I was taken to a room that was dirty and smelled of B.O. Additionally, the temperature was freezing and although I requested another cover, they never brought one.

When I left, I felt as if I had wasted my money. I was disgusted at my experience and will never return. I will also advise everyone I know to avoid this establishment.…