Broad Street Veterinary Hosp

03/21/11

AWESOME!!!!!

by Miss Honeychurch at Citysearch

We have been seeing Dr. Hiser for 4 years now and wouldn't dream of going anywhere else. The staff is exceptional along with the care. My GSD goes there for both yearly maintenace as well for a recently acquired chronic condition.

Dr. Hiser spends a lot of time with us, making sure we undertand all of our options. GSDs are not "social butterflies" but you would never know that by the way the staff treats my shepherd. I feel really good taking him there as he is always treated like royalty.

If you want a vet who is going to work with you and undertand your dog and a staff who never forgets your name, BSVH is the place to go, bar none. I have heard they may be somewhat more expensive than the norm, but you definitely get what you pay for!

02/22/11

Wonderful!

by ATV at Citysearch

I have been bringing my animals here for almost 10 years. Dr. Rose & Dr. Hiser are wonderful. They are true experts and so caring. My dog underwent surgery for cancer and is doing great. Prices are in line with other area vets. Staff at Broad Street is also incredible. I'd highly recommend them.

07/27/10

Dr. Neil Rose is the BOMB! , as is All the STAFF!

by Blondy Blondell at Citysearch

Blondy Blondell my beautiful, gorgeous, Blond Chow Chow , has been seeing Dr. Rose for 5

Years. we had discovered a mass on Blondys left side of his chest about a year or so ago.

Just yesterday mornining Dr Rose and I decided that it would be best for Blondy to have a Lumpectomy Which was performed yesterday and removal of a small cyst off of his upper eylid and dental cleaning. Blondy now has the million dollar movie star smile!. Which is the excision of the lump, mass or tumor. I do not know what i would have done with out Dr Rose, because the mass was pretty ugly, and alive and instead of having to use a laser the bloody thing had to be cut out , and going into blondy's tissue and muscle. The surgery and Rose were phenominal, with Blondy recovering from surgery 100% with absolute NO Complications what so ever. Dr. Rose , calls Blondy almost every morning and night to make sure that he is doing ok, or if he needs anything. Neil Rose is one of the most kindest, compationate, sensitive human beings i have ever met. I would also say that goes for: Christie, Tracy, Karen,John "Yvonne, Debbie, and De Rou, and Dr. Hiser. Also, Blondy has been recieving Laser Therapy for the past month for he has Degeneritive Disc Disease, and osteoarthritis. the Laser Treatments have done wonders for Blondy and the laser treatments have really helped him exspecially on his right side. I am not made of money, but i will tell you this, I would trust my own Life to Dr. Rose and the entire staff at Broad Street, i do not care how much it costs!!!!!!!! Blondy is my best friend, companion, loyal, unconditional love ,and one of the family. so with that being said i do not care what it costs, blondy is worth every bloody penny. If you do not want your dog/cat to have the same care as you, then why have a pet, that is my own opinion. There is a lot of responsibilty to having a pet, an i would go NO OTHER PLACE THAN "BROAD STREET AND DR. ROSE.

JLK/ Richmond

• Pros: Compassion for animals and their owners, superior pet care
• Cons: There are NONE!

01/07/10

WAY TOO EXPENSIVE

by srvw at Citysearch

This vet will no longer get my business. The first incident that made me question their ethics was regarding a concern I had about my dog's excessive drooling. We adopted our dog from the SPCA and brought him in for the initial check-up. During this visit I mentioned that he was drooling excessively during car rides and was concerned about him drooling non-stop on an upcoming 8-hour road trip we were making with our dog. The vet said it was likely due to anxiety and had a "free" sample of a certain anti-anxiety med I could try to help ease the anxiety of the car ride. He said if it worked he would prescribe for future car rides. When I went to check-out I had a $40 charge on my bill for the medication and when I mentioned to the check-out attendant that this was a mistake because I was promised a free sample she said, "no worries, let me check with the doctor and I'll be right back." When she returned she stated that the doctor realized he had no free samples so he just gave me the whole pack and was going to charge me for it. I refused to take the meds and gave my dog dramamine instead, which worked by the way. I couldn't believe that the vet didn't come out and ask me if I still wanted the medication when he realized he didn't have free samples since there was now a $40 charge. It was like he was sneaking it on my bill. This should have been my first clue to never come back but I gave them another chance and later brought my dog back for an illness he had. They ran some test to try to determine the cause and after running several tests they were never able to ascertain what was causing the issue. I have pet insurance and so I filed a claim with VPI and they only paid a portion of the claim. When I called VPI to inquire about the reimbursement they stated that they didn't cover one of the tests and then mentioned, as a side note, that the price I was charged for the test was way more expensive than what most vets should charge. This of course made me curious so I called around to 4 different local vets, all within a few miles of each other, and asked what they charged for the same tests. Sure enough the charge was 1/4 of the cost of what I was charged at Broad Street Vet. After this incident I will never go back nor will I recommend that anyone go to this vet. I feel about as vulnerable walking into a vet clinic these days as I do when I take my car into a mechanic. Pet owner's/lovers will do anything for their pets so they are at the mercy of the vet to charge them a fair price and not take advantage of them. I know that people often take the time to write reviews when they are upset with a service or retailer, etc., but I vow to take the time to write a good review if and when I find a vet who is more ethical and doesn't rip me off everytime I walk through the door!

• Pros: Friendly
• Cons: overcharge for standard procedures & unethical

11/15/09

love it!

by salspice at Citysearch

tries to save me money and is genuinely concerned for my dog!

• Pros: DR HISER IS THE BEST!!!