I for one, do not understand the bad reviews of Bonefish at Harbour Point location. I have been there for dinner 5 times and each time I had an excellent time. The food has always been great, the servers have been friendly and accommodating, and the atmosphere relaxed. I have always gone on a Friday or Saturday evening and have always had a reservation, and seated within 10 minutes of arrival. I would recommend that you at least give it 1 try and hopefully you will have as good a time as I've had! I for one, will definitely go back.
Don't do it !.
I woldn't give this place a one star rating ! After all the hoopla and seeing the parking lot quite full we decided to give it a try even tho friends had warned us not to. They were right. The waitstaff was slow and while not outright rude was totally unresponsive and acted as if we were imposing on them simply by being there. The food was long in coming and lukewarm when it arrived. It was basically tastless and overdone. But what can you expect by a place reportedly owned by
Red Lobster ?
If you enjoy great seafood just go a few blocks west on Hull Street Road to Ocean Breeze on the south side next to Outback . . . here is real seafood properly prepared by a chef trained in New York's best restaurants, served by friendly and helpful servers, most family members I think. I cant say enough good about it A really memorable meal !
Horrendous Service - WILL NEVER RETURN!.
Last night, January 7th, was my first and last visit to Bonefish grill. We had reservations for a party of about 14 to celebrate the birthday of an office colleague. When I arrived, about nine people were at the table. When the first server appeared, she seemed distracted and agitated and was less than welcoming.
Shortly thereafter, a male server showed up. When we asked to have separate checks, he gave me a blank, annoyed look, and I nicely said we?re not trying to make you crazy, but it?s a large group and we do need separate checks. The servers sharply said we have to remain in our seats in order to have separate checks. That is all well and good and very understandable but it could have been explained in a more pleasant way.
It was also stated about six more people are expected and we?ll very likely need the table that was next to us, and empty. These reservations were made about 5 days ago, they knew to expect a large group, and did not properly accommodate us, and he gave us a hard time about using the adjacent table even though the place was fairly empty at the time.
The waiter than gave us a very difficult time about placing our orders. We are Realtors, and not everyone can be on time to an event. We had already been there for about a half hour and we did not want to wait for the others to place our orders ? at least for the appetizers. The waiter did not want to take the orders, claiming it all had to be done at one time.
The two of them were back and forth with worsening attitudes handling our drinks and finally a manager came to the table.
I made it very clear this was my first visit to Bonefish and it will be my last, regardless of how the food is. These two waiters ruined what was to be a fun experience with their gruff, annoyed attitudes and made us feel as though we were an imposition on THEM!
The manager said she will talk to them and was very upset about the service we were getting. OK, it got better for a few minutes, but then it all went downhill again.
We had a cake for our friend?s birthday, and we needed to have it served before some of the people had to leave. Our friend was not aware of the cake, as it was supposed to be a surprise.
When one of the guests signaled the waitress to let her know of the cake and when it needed to be brought out, she sharply snapped, ?I ALREADY KNOW ABOUT THE CAKE!? That of course was not only rude, but ruined the surprise we had for our friend.
Despite my meal being quite good, I will NOT support a restaurant with crappy and rude service. Having gone to many fine establishments over the years, this is the first time I have encountered such rude and arrogant behaviour. I was surprised, especially since at this time restaurants are grateful for business, as several fine ones are closing due to the economic situation.
Restaurants and wait staff need to know how to handle the occasional large crowd and need to handle it with grace. These two at Bonefish
Horrible Dining Experience. The service was terrible, the food was below average. We had reservations at 7pm for a table of 8. It took the staff 2 1/2 hours to serve our dinner. The server never apologized, the manager was a joke. It was the WORST dining experience I've ever had. I'd rather eat at a run down mom and pop resturant in the middle of the Sahara Desert!
Editorial Review by Christina Thornell. Chain eatery serves market-fresh fish cooked on a wood-burning grill, including swordfish and lobster tails dipped in any of its signature sauces.
Excellent restaurant that lives up to its reputation. Excellent food, outstanding staff. Very enjoyable experience. Visited on Sunday and it was very busy. Recommend reservations.
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