great salon. I have been having my hair done by Eddie at Salon del sol for at least 5 years and have always had a great experience. My hair ALWAYS looks fabulous and the service has been great. I switched from a "ritzy" salon in carytown because the cost was outrageous for the service I received. It's been a refreshing change!
When you find the right fit.. I guess when you rate a place you have to consider the service you get. I can tell you first hand. I never walk out of Salon Del Sol without loving my hair. This of course is thanks to Eddie who has given me more great cuts and multi-colors in the last 4 years than I can say. I never have to question what he chooses because I know it will be fabulous. I have been to many salons including the most expensive in Manhattan and in London and neither came close to Eddie's touch. I don't care about a mall site or the small waiting area. I know when I leave Eddie will have worked his magic. For Estetician services Jade is out of this world. In Richmond, I will go nowhere else.
Excellent Hair Salon. This is a quality salon without all the silly glitz. Everyone is attentive, polite, Eddie is a wonderful master stylist. He has a sense of what's comfortable for his clients and doesn't try to impose hair designs that don't suit them. His technique is excellent. The products are the best. Also, Nellie is a wonderful manicurist. She's pleasant and reads her clients well. Additionally, the Salon is convenient within a terrific shopping mall. I'm grateful it's here!
Outstanding Service. I have been a client at this Salon for about 4 years. My entire family gets their hair cut here including my young children. All of the staff know us and truly go out of their way to accomodate us. I highly recommend Salon Del Sol at Short Pump.
Great stylists. I have been a client of Salon Del Sol for many years since my last hairdresser (of over 10 years) decided that he preferred to cater to the upper class of Richmond. My stylist (Eddie) is a master hairstylist and has always treated me with the utmost respect. My hair always looks perfect when I walk out the door. If I ever need to change an appointment, he is willing to work with me. In all these years there has only been one problem with the appointment desk and Eddie quickly corrected the issue. My only regret is that I'm moving and can't take him with me!
Attitude out of proportion.
I moved here from LA where I went to high end salons in Bevery Hills (that sounds a little obnoxious, I know, but bear with me). These salons knew how treat people, they were courteous, friendly and fun. This place is AWFUL! The actual services were fine. Note FINE. Not exceptional. It's not an exceptionally beautiful venue. It's in a mall for petes sake! There is nothing exceptional about the place other than the prices and the attitude.
I feel bad for the people actually providing the services, you know, the actual talent in the place. They are being sabotaged by the horrible obnoxious reception staff, whose entire skillset involves making appointments, greeting people and running the register. Can we spell replaceable??
This place is so stuck up!!!!!!!. The people upfront are rude as they cant even look at you in the face when speaking to you. I went there to get my hair cut last week. The haircut was good. However, when i checked in, Brian didnt even look at me while telling me to go around the corner and have a seat. there was no room to have a seat as they only have two benches. I did not expect it to be that small of a salon. Finally, after 15mins of waiting past my apt. time, my person came to get me. As he is washing my hair, he tells me that today would be his last day there. No body bothered to tell me this when i booked the apt. four days earlier. When i went to pay, Brian again, didnt even look up at me to tell me how much my total was. I paid with a gift card. After he scanned/swipped it, he just handed it to me and got on the phone. I stood there waiting.... for a receipt, a "this is how much you have left on your card", or a simple "thank you" would have been good. But i got nothing. As he continued on the phone, i turned to his co-worker (a blond girl) to ask her if she could check how much i had left on the card. He interjected, that he thought it was about $30. I will never go back again.
First visit after my favorite salon closed (Vapor). Err.. So, if you're like me- you spend a whole lot of time trying to find that salon/stylist you love and trust and know will do what you request of them when you bring in 3 pictures of the cut you want. This place isn't it, but I guess that's if you only want to pay about $40. Possibly the 'masters' will cut your hair into shape- but mind you I got the vibe this place is very safe and won't really venture toward edgey, but subtle cuts- just very vanilla for the Short Pump crowd. I'd suggest Envy Salon on Stuart and Patterson!!
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