11800 W Broad St, Richmond, VA | Directions 2323337.656987 -77.618352
Editorial Review by Christy Buena. Restaurant serves a selection of steak and lobsters in an elegant atmosphere ideal for private parties and wedding rehearsals.
Poor performance for top dollar. Atomsphere was loud - background music to loud(but good quality for atomsphere) neighboring tables were talking loudly to be heard over music, it was very hard to hear what the waiters were saying, steaks were not cooked to desired done-ness, grills are to hot for cooking steaks properly. Portions were large but for the price not very good taste. Wait staff knowledgble but were not very attentive, took 25 minutes to get our appetizer order to waiter - took 3 hours to complete our meal with 7 people. Bill came to one price with 20% graduity built in - menu states 18% for parties over 6. paid with credit card and the total came back different from orginal bill. still trying to correct 3 days latter. Manager was not responsive to our need for attentionto correct bill errors. Went on a Saturday night. Overall not a good evening.
Copper Grill lousy business practices. We had a great dinner with salad and main dish, however when it came to desert, we were had. Creme brulee with Grand Marnier flammed with sugar base. The desert was $6.50, the Grand Marnier was $35.00. No mention was made about the extra charge for the liqueur. We went last Sunday for the Lobster special, 5lb. for $99.00, after ordering, we were told that no 5lb. lobsters were available, and that we could get a 6lb. lobster for $20.00 a pound. Also, a vodka martini with house vodka cost $1.50 extra for Absolut (not requested). For a high end resturant its a nickle/dime operation.
What a surprise..
Walking into the Copper Grill, I was immediately impressed by the service and ambiance. The service was top-notch with what seemed like 2 waiters for every customer.
The food was excellent and came in optimal portions. I ordered the New York Strip steak and it came out exactly like I ordered it. We also ordered the Sampler platter which was enough to feed 4 people.
I'd highly recommend this place again to anyone. Excellent price for what you pay for.
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