Madrid's Custom Furniture
Los Angeles, CA 90011
Phone: (323) 233-4416
User Reviews for Madrid's Custom Furniture
12/10/2007 Posted by richardfitch123456
I purchased a sofa from one of madrids customers in San Francisco. I had so many problems with my sofa. The foam kept loosing it shape and all the buttons on my tufted sofa kept coming out. I tried and tried to get them to fix the problem but they said it was because I was hard on my sofa. As a matter of fact I never sat on the sofa because it was uncomfortable and since the buttons kept coming off I was afraid to sit on it. Also when I sat on the sofa the foam came up on both sides. In my opinion the materials are poorly made. Tony said that he had a few problems but never seen a sofa this bad but still wouldn’t fix the problem. The store in San Francisco said it was a "floor" sample, which was not true. The sofa still had the plastic on it. The point is that I spent a lot of money on a sofa that was never usable. Also, just a funny side note, Madrid’s and Zonal in San Francisco no longer carry tufted sofas. BEWARE!! If you plan on purchasing something from Madrid’s. The customer service is bad and they don’t stand behind their products. In the end I had to sell my sofa for 25% of the original price. What happened to companies with integrity? I hope this review helps you! Richard, very unhappy ex-customer of Madrid’s not so fine furniture.
Pros: None in my case
Cons: Very bad customer service stuck with a "bumb" sofa
Users Like You Also Viewed
Aware Products Incorporated
9250 Mason Ave
Chatsworth, CA 91311
TBS Couriers Incorporated
1132 Beecher St
San Leandro, CA 94577
