Regency Moving & Storage
Richmond, VA 23228
Phone: (804) 266-9090
User Reviews for Regency Moving & Storage
07/24/2008 Posted by gfodor
My girlfriend and her roommate hired Regency to move their stuff across town out of storage in Richmond, VA. Long story short, at some point the message that we were planning on moving out at 1PM (after driving down from DC) was lost in translation, and instead of correcting their mistake they instead decided to charge us for eight hours of labor and travel time even though the amount of actual work they performed was less than four hours. Additionally, when I went to their office in Richmond to ask them about this and see if we could come to an accommodating solution, I was greeted with a defensive, shrill, and outright mean woman who treated me less like a customer and more like a pest, lying to me several times about what was said throughout the transaction and making ridiculous claims like they only perform a single move a day and never give their employees time for lunch (so we should have been thankful that they didn't charge us for the time their movers were munching on subway sandwiches.) I would avoid doing business with them at all costs since they not only made a mistake that costed us several hundred dollars but also managed to treat us like garbage while doing so.
