Richmond >River City Real Estate
River City Real Estate is HORRIBLE! Bugs, mold, drain clogs, extreme electric bill prices, faulty wiring, fixtures falling off, painted shut windows with extreme air leaks, you name it, this company has it! They had to change their name to Historic Property Management because of the bad reviews. I live in the River City Court area and it's TERRIBLE! I have heard horror stories at the Parachute Factory and Tobacco Factory also! AVOID THIS RENTAL COMPANY AT ALL COSTS! If you have a serious maintenance issue, it will most likely be a week before you get it fixed. I have had to stay with friends many times because of issues with my apartment. It is hazardous to your health to live in these apartments too! I had mold all over my windows and walls and the maintenance people didn't do anything! They just told me what product to buy and I had to clean it off myself! They do not care. They cheap out on quality of living just so they can find more cheap places to buy, cheaply fix up and re-rent them at a greater cost to the tenant.
Should have read the reviews....
My wife and I drove from Tennessee to look at apartments and small homes to rent earlier this June. Wish we would have looked at the reviews sooner.
Admittedly, even showing up to look at these apartments was not a wise decision after my initial dealings with historic properties; however that does not excuse the poor service we received from this business.
In mid May I began contacting historic properties because I was told that they allow dogs. This was great for me and my wife because we own a 2 year old basset hound, and this real estate group was the first that didn't treat us like dirt when we told them this fact. Contacting the office by phone and by email was difficult. I left a total of 4 messages with no call backs, and my wife left 1. Also it would take, at the very least, a day for them to return my emails.
After about a week of back and forth, I finally got fed up and emailed them requesting that they call me at their convenience. I received a call less than 5 minutes later; the leasing guy (Thomas) was very nice and apologetic. He and I scheduled an appointment to look at a few of the properties on June 1, though I was a bit miffed that I could only look at the places with a leasing agent for 30 minutes. Apparently they are very busy....
On June 1st my wife and I arrived at the property at exactly 2:55 (5 minutes before our scheduled meeting). The apartment building on 2726 W Grace was unremarkable. Several of the windows were broken, and a few seemed to be "fixed" with trash bags (I guess to save the cool air inside). We heard a baby crying and dogs barking. I guess babies do cry and dogs do bark, but it seemed like that style of distressed / underfed barking and crying. The kind of wimpering that announces "I belong in one of those Sarah McLauchlan commercials".
3:00pm passed by with no sign of the leasing agent (Reese or Reece or however you spell it). 3:15 and still no Reese. At around 3:20 it started to rain and I finally decided to call the historic properties' office. To my surprise someone answered. The woman on the other line informed me that if we were late for our 3:00pm appointment then Reese would have left. I politely corrected her and informed her that Reese was late. Instead of solving the problem herself, she gave me Reese's personal cell phone number and told me that I had to call him.
My wife urged that we go to our next scheduled appointment and skip out on any more suffering in the rain. When we got in the car I decided to call Reese and see if it was an honest mistake. After all, 400 miles is a long way to go especially at $3.00+ a gallon. Reese didn't answer. I left a message informing him that we waited for him in the rain and he should feel welcome to call us back with an explanation.
Luckily we found a nice home that day to rent from a private owner. I feel sorry for the people who actually do get to look at a place, and decide to move in. Thankfully our service was so bad up front that we were turned away from historic properties before signing a lease. Hopefully the nice leasing guy (Thomas) can find a job elsewhere, or at the very least they promote him so that someone who cares can whip this place into shape.
The AC doesn't work. In fact it breaks
monthly. Many times maintenance requests go unanswered, which is great in the middle of summer. My roommate and I will go stay at other people's homes because it is too hot to stay in our own apartment.
We have mice.
We were told 7 months ago when we signed our lease we would have access to washer/dryer. Still no washer/dryer, despite multiple emails to the management company. They keep telling us "it will be there soon."
It would almost be more enjoyable to live in my car. Worst place ever. You were warned.
THIS COMPANY IS A SHAM. please email me if you had problems. I'm looking for others who had problems with the company as I did. this place is a joke and let anyone move in and never give back deposits. My stockton st apt. leaked....no....poured water in when it rained. Fleas infested my apartment. I've made complaints and no one answered. I moved out and took them to court. I would love for others to email me or whatever to help my case out. Someone needs to put them out for the crooks they are. Hopefully someone can help.
There are FAR more options to choose from than River City.
I remember when I toured my current apartment- it looked decent, livable, well maintained. Two girls lived there. They decorated it nicely, so it looked great. And they were very flirty and conversational when they showed my roommates the place, which looked much better than it actually was, so I guess you could say my idiot friends and I wanted their apartment. So, a month later, we went to River City's office, got their lease transferred to ours (BADDDDDDDDD move) and moved in. I'll be honest- taking over someone else's lease is never a good idea; but we still did. Learn from my and my roommates mistake.
Upon moving in, the apartment was NOTHING like it looked like originally: The girls did nothing to clean or fix anything, and River City couldn't've cared less. Dirt was everywhere, broken windows, scuffed floors, dust, disgusting bathtub, the dishwasher didn't work and was filled with half-smoked spliffs (seriously), windows screens had been cut up for presumably smoking filters, the walls had been painted different colors and weren't painted back, the door leading onto our balcony had GIANT cracks between the doors which were, and still are, big enough to fit your thumb through, there is a thin layer of beer permanently on the balcony deck, the sliding door leading to the main bedroom doesn't slide- it drags....... I could go on. My apartment is a total, complete nightmare.
It doesn't take much to please me, or my roommates. But PLEASE. DO NOT BE FOOLED. DO NOT BE GUILED. DO NOT BE TRICKED. I have paid my rent on time every month, but if there is a holiday that weekend/time period which throws things off, you can expect them to not get to your check in due time, and charge you for THEIR delay. The fees are astronomical, by the way. They DO NOT respond to maintainance calls. And when you notify them of your vacancy in 3 months time, when people come to view the apartment, they do NOT call you to let you know when they are coming. Hope you aren't changing, having sex, smoking, or anything inappropriate.... Because they probably won't knock, either.
Furthermore, the only time they will EVER clean the outside of your building is when they need to take photos of it to post on their website. Also, funny how they've COMPLETELY changed their name to Historic Properties now? Hmmmm.... AND FURTHERMORE, do NOT be fooled by the positive ratings on here. The people posting them WORK for River City. Don't be a dumbass. DO. NOT. RENT FROM THESE PEOPLE.
Renters BEWARE!!!!. This company is managed by a bunch of children who have no idea what the meaning of "professional" is. Be sure you do your research on THEM and not just the "location" of their properties. READ THE REVIEWS - they speak volumes!! 64 complaints with the Better Business Bureau that they have never responded to! Pay a little extra for what you deserve and you deserve MORE than these people even know how to offer!! My rating for them ... a BIG FAT ZERO!!!
Do NOT rent from these people.
They tow registered cars from their parking lots (a convenient arrangement with the towing company I might add) for being a half inch over the line, ignore repeated requests for maintenance until you get in someone's face, and hit you with ridiculous and excessive charges when you finally decide to move out (like charging you a cleaning fee for an apartment left clean - they conveniently missed several scheduled move-out inspections). They just yanked what little savings I had out from under me with no notice. Screw the fact that I had legitimate bills to pay...
Look up 'slum lords' in the dictionary and it will say 'see River City Real Estate'.
Very Frustrating Experience.
We have been renting from River City for over 1.5 years now. Our first year was great - we loved the apartment. Beautiful floors and windows, new appliances, great location, etc. The few problems we had that required maintenance's attention were minor and addressed in a relatively timely manner.
After our lease renewed, things have gone downhill really fast. For the past eight months, we have battled roaches. Maintenance came out three or four times, we spent over $100 of our own money to try out various treatments, and a professional exterminator visited twice. It was not until I sent a polite but firm e-mail to the company explaining that if the issue was not addressed within two weeks, we would either require our lease to be broken or a new unit immediately that we noticed that the bugs seem to be gone. I am not entirely optimistic that this is permanent - it is colder now, so it may be a coincidence. Regardless of the reason, it should not take eight months of filling the apartment with poison for the issue to be resolved.
We also recently discovered a good deal of mold in our bedroom. We immediately got in touch with maintenance and explained that we needed this to be resolved immediately. I am eight months pregnant and was ordered by my doctor to get out of the apartment immediately and not return until the mold was completely treated and gone. It took 10 days for me to be able to return. We e-mailed on a Thursday morning and were told that they would take care of things the next day. Unfortunately, maintenance did not show up until after the weekend, and the treatment they chose to use was not safe for pregnant women to be exposed to. I was grateful that they took care of things so thoroughly, but frustrated at being exiled for so long.
Finally, our thermostat broke over the weekend. We contacted maintenance through the online request form, but now the website appears to no longer exist. If the issue is not addressed by tomorrow, we will have to figure out another way to contact them (the emergency line has only sent us to voicemail). This is distressing since it is very cold now, especially at night, and I am due to give birth in just a couple of weeks. I absolutely will not bring my newborn into an environment like this.
We have tried our best to be ideal tenants - we have paid our rent on time and always been as polite as possible. I understand that they have a lot of other people to keep track of and a lot of maintenance requests to fulfill, but this past year has been so increasingly frustrating that I am quickly losing patience with them.
It really is a shame, because if this year had been as smooth as last year, we wouldn't hesitate to renew our lease. As it stands now, we will be getting out as soon as we are able.
Check the BBB before renting from River City. Even if you think the rent at River City Court is cheap, beware of the following: Take a look at section H of your lease. Here is where they will steal $300 from you upon moving out as a "refurbishment fee," regardless of the condition of the apartment when you left it. Also realize that they will probably not give you your deposit back within the legally-required 45 days. Then consider that you should likely hand deliver your rent to their offices because if you send it via post, even registered mail, they will claim that they did not receive payment on time and charge you a large late fee. Once you move in you will realize that getting maintenance requests filled, even in emergencies, will take at least a week. Calling their emergency line will just get you voicemail. If you do manage to actually get someone on the phone at the office prepare for indifference or occasional hostility. Now take a close look at the grounds and the interior hallways. Do they look like they are well maintained? Sound great? Then this apartment is for you. Don't let these criminals continue to get away this. Report them to the authorities and the Better Business Bureau. They steal from tenants because they believe it is too expensive to take them to court.
Great Location!. I live at River City Court and this is one of the best locations in the Fan! I am 4 blocks away from Cary Street and right across the street are several parks. The apartments are old but somewhat fairly remodeled. Receiving mail on time seems to be a challenge, but overall it is a good area and the rent is very reasonable. Staff seems about average with other companies I have rented from, but again the location is great!
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