Richmond >Automotive Sales & Services > Marshall Brothers Towing
4839 Waller Rd, Richmond, VA | Directions 2323037.588259 -77.490865
Terrible place for business, big scammers, stay away far as possile from these people, very rude and disrespectful.
I was satisfied – Well, as far as the buiness aspect of the company or lack there of it was OK. They returned my calls (for the most part, after I called a few times repeatedly). However I was informed that I had 10 days to claim my car and on the 7th day when I went to get it finally, I found out it was going to be shipped off to the auction before my 10 was up. Also when I got my car all of my belongings where there, however the ONE item that my husband I an were concerned about was a CD that was in the CD player when it was towed. When I went to get my car, my key wouldn't work and the man helped me and explained to me that it just had to be reprogrammed since they had to make a spare key for it. So as I left and was sitting at the light I turned the radio on (since it was off because it automatically turns itself off when a CD is ejcted that was playing). So after I got home and my husband asked about his CD and we searched we realized it wasn't there, So the next day I called and asked the receptionist and she told me she would check and have someone call me back. Well 4 hours later I called again, then the old man got on the phone and told me that I asked him about my key working because I wanted to get the CD out of the radio. I informed him that I wanted my key to work so I could leave and it wasn't till I was at the stop light that I even messed with the CD player and radio. I informed him that normally I wouldn't care since it was just a CD however it has sentimental value to my husband and we'd really appreciate it if he could look for it like he said he would, that was about a week ago and still NOTHING!!! I'm going to visit them tomorrow because this is a crappy and pathetic way to run a business no matter what kind of business it is!!! PS They are also loacted on Roseneath...
SCAM! – Verrry rude and bad business manners.
I fortunately caught up with the driver before he could tow my car too far. The driver said he accepted cash only so I had no choice but to run down 3 blocks and withdrawal cash from an ATM. My friend stayed behind with the driver and my car to wait for me. The driver proceeded to tell my friend that if I wasn't back within 5 minutes with the money he was going to tow my car. Next I come back with 140 dollars (all in 20s) asked for change and he claimed that he doesn't give change. Fortunately I was lent a 10 dollar bill and paid only 5 dollars above he towing cost. The driver failed to fill out the paper work properly, and did not even check to see if I was the real owner of the car! He could have given my 2007 Acura TL to anyone!!! On the paperwork he wrote down that I paid 130 and was owed 5 dollars. He asked me to sign it and I questioned if I was ONLY agreeing to the receipt of payment, in that I paid the company 130 dollars and was owed 5. He replied yes and I asked again to verify before I proceeded to sign. Later that night I read the release from that I signed and saw that I had actually signed a waiver that waves all liability and so on.
This company needs to be taken down.
What a bunch of scandulous crooks! – If you have any sense you won't do business with this company. This company is based on stealing lying and screwing people over! They overcharge for towing fees and they pocket the money. The company is operated around the owners son who in fact doesn't even have a valid drivers lisence and can't stay out of jail for five minutes! They will destroy your car while towing and deny all! I have personally witnessed outrageous towing bills charge to compensate the company for gambling losses that they incurred.
JERKS!!!!!!!!!!! – Marshall Brothers is an awful company. I personally have never been towed by them but friends and family have. Their signs are extremely small so you can't see them unless you are looking for them. They are RUDE and only accept cash. They are criminals! A friend of mine parked in the fan last night in the same lot as 3 other friends. He was just in town for the night so he has NC plates. The NC friend parked between 2 VA friends and he was towed, no one else was towed!!!!!!! This company is full of a$$holes and they constantly threaten to call the cops. My dad laughed at them and said, "please call them now, I want them to come here so I can tell them that I am looking at 2 criminals right now!" Of course they didn't call the cops. I am finding where else I can post complaints about them!
Selective jerks – I've called these guys several times because there have been cars parked in visitor spots in my neighborhood for months without being moved. Marshall Brother's posts warnings on these cars, and then can't be bothered to follow up.
I, on the other hand, recently got a new car and neglected to transfer my decal. I parked in a resident's spot as usual, and was rather surprised to see my car was gone. No warning, just gone. I paid for my spot, and now I have to pay the price for not being mindful of a stupid sticker.
I realize this is not Marshall Brother's fault, but the one-star rating is for not following up on visitor's spots. When friends and family come to visit, they shouldn't to park on the other side of the complex just because some jerks abandoned their cars. Instead, MY money goes to keep Marshall Brother's business, not theirs.
They Abuse the fact that you have to pay ransom for your car – They threatened to call the cops on me after calmly telling them they're full of it.
Why shouldn't residents have a place to park? – This company is not full of crooks like all the other reviews say. They are only doing a job that they are contracted to do. They are contracted to work for apartment complexes and businesses who deserve to have proper parking for their tenants and customers. For example, I pay $750/month in rent. I come home from working and there are NO places to park. Is that legit? NO WAY! These guys are only doing their job. They have set fees that are governed by the city/county they are towing in. Marshall Brother's is in line with all laws in regards to towing. And they will go out of their way to help you in anyway that they can! If you are illegaly parked, you should be towed. All of those of age to drive have well passed reading and writing! So if it says PERMIT PARKING ONLY, don't park there unless you have a permit. Then you won't have to worry about paying towing fees. And let's also discuss one more thing. $65 was the standard towing rate in 1993. Don't you think that in almost ten years time the price is ok to be at $125? They have expenses that have increased in this time too!
File a complaint against this towing 'business' – there is a Board of Towing within the Commonwealth of Virgina. Do a google search- once you get to the site, you will see a link to file a complaint. If the link is under construction, call their office.
If a business is dirty, you do have avenues other than just talk about it. You can always contact the Consumers Affairs org for the state you are in for direction.
Don't trust Marshall Brothers Towing of Richmond, VA! – Marshall Brothers Towing is a scheming, coniving company. Yes, we were in the wrong by parking in a no parking zone. We were illegally parked for just barely 1 hour yet we were charged $155 to retrieve our vehicle at their parking lot off of Staples Mill Road. Not only were the 3 men very unfriendly and impolite but I also got a very uneasy feeling about them. The sign on the door said we would need to pay $125 to retrieve our vehicle. Handwritten under this said it was an extra $25 "on the weekens" (which was misspelled to boot!) We had spoken to the employees on the phone twice and never did they mention that they only took cash. They said they were not yet set up to take credit or debit yet they were set up with an ATM. We went to a bank and came back and very unwillingly paid the $155. We were convinced the employees working tonight pocketed the extra $25 plus the extra $5 they claimed as "fuel expenses." I understand towing is a seedy business but there is nothing worse than knowing you are being taken yet having to pay because they are holding your car hostage! Marshall Towing consists of seedy, coniving, scheming individuals. Unfortunately, when they are holding your car there is no choice but to pay them and they very well know this!
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