6421 Centralia Rd, Chesterfield, VA | Directions 23832-655637.373782 -77.498338
Mon 9am-7pm, Tue-Thu 9am-8pm, Fri 9am-7pm, Sat 9am-4pm, Sun Closed
Horrible – I hate to give such a bad review but I have no choice but to be honest. The Place is dirty run down and the most pitiful "spa" I've ever seen. I've have several services here- mostly massages and facials - but finally I just had to stop because I got so annoyed. The spa rooms were so loud it was like you were out next to a hairdyer and screaming baby. I complianed 3 or 4 times and when my technician told managment about my compliants all they did was aploigize and say they'll keep it down. It was ridiculous they never answered the phone and when they did it was some highschooler that was more interested in gossiping with eachother. I was on hold forever and TWICE when I booked an appointment and when I came in they had put me with the wrong person or not booked me at all! It just annoys me so much that places that this charge so much and give so little. I could tell when my spa person was stressed out. I could see it in her face and now probably because of all this she's gone. There's so many stylist and such that have left alicias and so many clients that are sick of it. I just hope they get their act together because chesterfield wont take much more.
best salon in the area! – i absolutly love this salon & spa! i just want to comment on some aspects of others reviews. First of all, i know that alicia's does offer salon "credits" just not REFUNDS; when in fact they are legit. Also, if i had to choose to take my kids with me to the grocery store or alicia's salon, i would choose the salon!! My kids always have a great time, all the staff is great with kids and they are always hapy to have children there. I would go to aluicia's salon over any other salon in town! I LOVE THIS PLACE!!!
Bad Experience – I would like for everyone to know about my experience of visiting Alicia's Salon & Day Spa.
I think each person should make sure of the prices before getting your hair cut.
My hair was cut and done incorrectly and they charged $36.00 for just 1 1/2 inches cut off and not done like I asked. I did not get a shampoo, just a cut.
I decided to call and talk with a manager and asked her what a hair cut prices should be and she explained that with a shampoo and cut and style would be $35.00 to $45.00. I explained that I did not get all that and my hair was cut incorrectly and could I receive a refund on what I should have been charged with out the extra's, not for anything other than what I should have been charged and she said she doesn't give out credits and I told her that I would never come there again and she said she was sorry.
This infact is their policy and I feel they take advantage of the public with their prices.
I would never visit again.
p.s. As i understand through others that that dont care for children in the salon either.
Pricey and not really worth it – I think this place is a wanna-be upscale salon, but they fall short. Other reviews indicate staffing issues, which I agree with. Also, the pictures of the owner on the wall as soon as you walk in make me think she likes to look at herself.
Don't Go to "Christopher" – My experience at this salon was horrible! I went there on the advice of a coworker, who recommended "Christopher" and told me he was offering a special: free color glaze with a haircut. I made an appointment with Christopher and arrived at the salon location at a strip mall. I was greeted and told to wait - then sat there for 45 minutes! Christopher finally shows up - looking like he just rolled out of bed - and doesn't even apologize for the wait. Honestly, I would have left at that point had I not felt like I was going to get a great deal. Boy was I wrong. Not only was the color WAY too dark, but I was charged more than double what I expected to pay. I called the owner, who told me she didn't know anything about a "special" and that she was going to take it up with Christopher. Instead of offering any kind of compensation, she simply had Christopher call my cell phone and leave a long, obnoxious voicemail with his side of the story. He claimed the free color glaze was separate from the color he applied to the roots, and that I was charged appropriately. I will NEVER return to this salon!!
LOve it!! – Alicia is one of the nicest people. She was not rude to me when i went there. Besides that she gave me a fantastic haircut. So yes i would go there again.
rude and false advertisment! – I had a business card for a free hair cut. I made an appointment and when i arrvied i was told they had to reschedule since the stylist needed to eat lunch. So i rescheduled and when we went back i let my daughter use it since i did not feel well. I had went next door and was summons back. When i arrived Alicia Amsler, the owner, took me into another room saying that my child had already been there and if i did not leave she would call the police. I tried to tell her that my second daughter had been there not the one there now and she said "I am warning you don't make a scene". I tried to show her a picutre on all three of my daughters and she said "I have said NO". The man blowed dry my daughters hair and i told my daughter and her boyfriend to just get up and walk out the door. My daughter was nervous not understanding, she has a disability, and asked why since her hair had not been cut yet. I told her were had been told to leave. Alicia's salon offers promotions and does not follow up. Alicia Amsler is very rude to her customers and employees from things i have seen before. I have been there before but i don't recommend this place to anyone for anything!
BEST Haircut in Town – Okay, Alicia's salon is the place to get the best haircuts. Personally I think Alicia is the best stylist she does a really good job!!Sure Its a little pricey but its worth it if you want a really good haircut. I thought that the people were somewhat proffesional. The people although i have to say were really nice. They were a little slow but i dealt with it. I do reccomend going there.Also one really good thing about this place is that it looks proffesional. i am talking about the Chester and Woodlake location(I've been to both)
Pros-Good Service,Haircuts are great,Friendly People.
Top notch service, top notch services – I love Alicia's, and especially my stylist, Krista. If you are looking for somewhere new and want someone who will make your hair look its very best, book with her. You will not be disappointed.
WORST HAIR SALON I'VE EVER BEEN TO!!!!!!!!! – I had been getting my hair highlighted for years. my daughter went to this salon and I thought I would try it. I went in and it took 21/2 hours for the highlight and as they kept me under the dryer and the sylist talking about their love lives and doing each others make up and hair, she left me under the dryer too long and when she took me out MY HAIR WAS PURPLE!! So she stayed and rehighlighted my hair with another stylist helping so they could go out together later. so I then sit in the chair ANOTHER 3 hours..I would have thought with the owner there she would have comped me the visit NOOO I paid Just under $200.00 aftyer being there 6 hours!!!! No disount what so ever... and the attitude that I was keeping them there late...As I have heard from others THIS IS THE MOST UNPROFESSIONAL SALON you will EVER go to...VERY EXPENSIVE to boot...Not worth the money at all !! THIS WAS THE WOODLAKE LOCATION BY THE WAY...Oh and my daughter no longer goes there either...For the reason of to much money for the service...Hair cuttery can do that well
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