Richmond >Home & Garden > Thomasville Home Furnishings
3985 Deep Rock Rd, Richmond, VA | Directions 2323337.644965 -77.572864
Love the service we got at the Thomasville and classic home brands store. My husband and I had been looking for months for new family room furniture. We were helped by a lady named Vanessa Jeffries and a manager named Michael Martin. They knew that they where talking about and showed us the many options they had. I never thought I would say this but my husband was having fun as well. Usually I have to drag him out for these type of things. We ending up buying a sectional called edgemont and love it. The only problem now is the kids keep falling asleep on it instead of making it to there beds. We would tell anyone that wants some good furniture to stop buy and see the difference. It is better to spend a little more then have to replace it like we had to when we went to haynes before. lets just say we learned our lesson.
must read -horror story that could happen to you!! – PLEASE read this to help prevent future consumers from going through this. I can only imagine if I were a Senior Citizen or another more vunerable person.
-I was told I would have the furniture in 3 weeks
-I was then told 4-6 weeks
-Then, I was told 60-90 days
-I requested cancellation of the furniture order several times (AFTER RECEIVING RUDE SERVICE WHEN I FOLLOWED UP RE DELIVERY STATUS)
-I was then told I COULD NOT CANCEL THE ORDER because it was Custom Upholstery (NOTHING I HAVE IN WRITING STATES MY ORDER IS FOR CUSTOM UPHOLSTERY).
-I filed complaints with the Better Business Bureau as well as my credit card company. (THIS STORE LOCATION ALREADY HAS AN F RATING WITH THE BBB)
-UNDER DURESS, I accepted delivery of the items on 2/10 (last Thursday)
-THE ITEMS I RECEIVED HAVE VARIOUS DEFECTS AS REFLECTED BY THE PHOTOS I HAVE TAKEN. HOPEFULLY, I CAN ATTACH THEM.
-THE MERCHANT STILL REFUSES TO CANCEL THE ORDER AND TOOK A WEEK TO EVEN RESPOND TO MY EMAILS (which had the pictures attached).
-CORPORATE THOMASVILLE WILL NOT DO ANYTHING SINCE THIS IS ONLY A 'THOMASVILLE DEALER' IT IS NOT A CORPORTATE STORE- YET THIS STORE HAS A THOMASVILLE LOGO ON THE STORE WINDOW AND ANSWERS THE PHONES 'THOMASVILLE FURNITURE.'
-I HAVE REOPENED MY COMPLAINT WITH THE BETTER BUSINESS BUREAU AND AM CONTACTING OTHER CONSUMER PROTECTION AGENCIES, BUT I NEED HELP WITH THIS
THIS COULD HAPPEN TO YOU OR ONE OF YOUR FAMILY MEMBERS. THIS COULD HAPPEN TO ANYONE.- IF YOU GOOGLE THIS COMPANY YOU WILL SEE THAT THIS IS HAPPENING TO OTHER PEOPLE AS WELL. IT APPEARS THAT THIS IS HOW THIS COMPANY IS CHOOSING TO MAKE ITS MONEY. IF YOU TOO HAVE BEEN RIPPED OFF BY THIS COMPANY PLEASE EMAIL ME AT HARDWRKR@HOTMAIL
THERE IS STRENGTH IN NUMBERS!!!
YOU CAN ALSO SEE THE DEFECTIVE FURNITURE ONLINE AT YOU TUBE -THOMASVILLE FURNITURE HORROR STORY
SORRY, I FORGOT TO RECORD THE LOOSE THREADS ON THE OTTOMAN AND THE CHIPPED WOOD ON THE OTTOMAN LEG.
Editorial Review by Citysearch Editors – Over 30 home-furnishing collections from Hollywood Bogart ensembles to international inspirations. Custom cabinetry, lighting and upholstery, leather and fabric.
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