Chester Animal Clinic

M S.

Joined 1 month ago

8074/I have been brining my elderly beagle to this clinic for several months for gland issues. The staff is very attentive when I need an appointment because it's usually last minute. The vet techs are very helpful with the issue and my dog loves seeing them each month. The prices are fair for this service. Front desk staff is pleasant.

nancy c.

Joined 1 month ago

This is by far the best clinic and boarding spot in the Chester area. My dogs have always been well cared for and excited to visit with Dr Lyne and staff. We will see you guys soon for a dental...

Shannon W.

Joined 2 months ago

Client ID # 5471 Chester Animal Clinic is amazing! Ever since I first contacted them they have been friendly and helpful. Both vets I have seen there are knowledgeable and kind. You can tell the whole staff loves animals! :-) My dog is always treated well and they take great care of him. I also love that there is a boarding kennel connected to the clinic and they have access to Lestat's shot records so I can board him at any time without problems. The prices are not bad either and I recommend every one taking their pets here! :-)

-Shannon W and Lestat (ruff ruff!)

Randy W.

Joined 2 months ago

8110: Greetings, I'm Randy Wilson and I was very impressed with the level of services provided at Chester Animal Clinic. The VET's appeared knowledgeable on my specific breed of dogs, and was very invested in seeing that I was comfortable with there services and follow through. They made reasonable recommendations on how I can be a more effective dog parent. The customer service with Jessica at the front desk was exceptional. They provide you reminders of your appointment and follow through in making sure you are satisfied. It didn't hurt that they were an attractive group of professionals as well. I will definitely continue to send my dogs to this clinic.

Respectfully,

Randy Wilson

Recommends

K.C. L.

Joined 7 months ago

In response to DebnPat D.: Making the decision to put your put pet to sleep can be one of the most difficult and emotional ones to make. Everyone on our staff are pet owners and at one point or another have had to make that hard choice. And honestly, it can be very difficult for our staff to make sure we get all the information from a client when their upset but we try to get this information ahead of time so we can make the process as easy possible … it’s never easy though. This client called on a cell phone with poor reception so our receptionist was not able to understand everything that this client was trying to say. After reading this comment I was disappointed that we had communicated so poorly to this family on how we handle euthanasia appointments and services. We do give clients options as every family handles this circumstance differently. Some families have been agonizing over this decision for quite some time and are just emotionally spent, some have young children that wouldn’t understand, some just don’t want to be present (physically or emotionally). If owners choose not to be present, for whatever reason, we take the pet immediately back to our treatment area and do the services at that time. If families decide they want to be present before, during, and after we do need to make an appointment for them so we can ensure an exam room is available for them as soon as they walk in the door. The staff unfortunately stumbled when trying to explain about making an appointment. For those that are present they often need to coordinate with other family members, friends, as well as school and work schedules so we do ask when would they like to come in, again, we’re trying to work with their schedule and needs. I’m sorry that this family didn’t feel they were treated compassionately but I know that all of our staff has cried with clients, hugged clients, held their hands and even stayed with them if no one else could be there with them. We do have a compassionate group of folks, unfortunately this client didn’t see it.

From the way this comment is written it is evident that emotions were running high and they were very sensitive. I feel terrible that they had this experience with us.

I do, however, greatly appreciate the feedback so we can take pause and learn from this experience. I have already had a staff meeting, once we found this comment, on how to properly walk a client through the questions that need to be discussed.

We’ve been serving our surrounding area for over 45 years. We do try to be available when clients need us that’s why our doctors hours and hours of operation are longer than most in the area. Our doctors do have two hours in the middle of the day, one for lunch and the second to review their medical cases for the morning as well as any diagnostic analysis that had come in during the morning and early afternoon so they can make definitive diagnosis, call clients with a treatment plan, approve prescription refills, return client calls, etc.

We also offer cremation services to all of our clients as well as send them card that includes their pet’s pawprint and a tuft of their hair tied with a ribbon. We’ve received many “thank you” cards and emails from clients through the years that have appreciated not only our compassion but the care we showed their pet during their lifetime.

Again, we feel badly that this client did not feel well served over the phone but glad they were able to find someone that better met their needs.

Recommends

Tiffany W.

Joined 7 months ago

My beloved Teddy has been a happy and healthy patient of Chester Animal Clinic for the past 6 years. Dr. Lyne and his staff are the quintessential example of quality and loving veterinarian practice. The service begins even before I make a phone call – the clinic sends reminder postcards which includes offers for “pet portals,” which allows clients to keep up-to-date on needed services via the internet. Appointments are easy to schedule. I find it particularly special that Dr. Lyne, the owner and lead Veterinarian works the evening and weekend shifts. I know of very few doctors and owners who cover these hours. In fact, Dr. Lyne called me this morning (Saturday) to check up on Teddy, and to give me an update on his blood work results. I know Dr. Lyne cares about Teddy, and that comforts me and secures my trust.

The positive experience continues when I take Teddy in for a visit and I am greeted by the Vet tech. They often recognize Teddy by name, and greet him with him hugs and rubs. We never have to wait long for the exam to begin. The techs always ask about my concerns, and read his history to make sure previous issues have not resurfaced. The Vets conduct a comprehensive exam, and respectfully share their findings. They spend a great deal of time explaining procedures and medicines so I full understanding of what I need to do and can expect. The techs and/or Vets call the next day to follow up with me and check up on Teddy. From beginning to end, Chester Animal Clinic offers a reassuring, positive service experience.

They even offer laser surgery, which allows for non-invasive removals of tumors. Teddy had a benign (thank God) growth removed using this type of surgery. I was able to pick him up the same day, the healing process was simple, and he has no visible scars.

I did have a concern with a comment made by a vet tech about Teddy. She had told me that he still looks good considering his age. (He was 7 at the time) Granted, I am hypersensitive because he is my baby, and I know the tech was really trying to give him a compliment. But I felt bothered enough to talk with Dr. Lyne about the situation. He validated my concern, and agreed that the tech was not sensitive to my feelings. Employees will say the wrong thing sometimes; as long as the leader can correct the situation and put the client at ease, it is a positive in my book.

With Chester Animal Clinic, I know I am a respected and valuable client, and Teddy is in the best care. I have recommended Dr. Lyne and Chester Animal Clinic to my neighbors, co-workers, and am proud to do so to anyone looking for a comprehensive and loving Veterinarian.

Doesn't Recommend

Debnpat D.

Joined 11 months ago

OMG ! I am visiting in the area and have a familly cat with terminal cancer. We travel for business and stopped in Chester to visit family. When our Cat's condition unexpectedly took a rapid decline we knew it was time to do the final kindness and let him rest in peace. Chester Vet Clinic was the closest so we called.

The girl was so rude and uncaring - didn't listen when I cried and told her we needed to bring him in for euthanization - she asked stupid questions like "what kind of dog is he" and "what day is good for you" ! Excuse me???? I told you my cat is dying with cancer, took a sudden downturn and we need to have him put to sleep and you want to know "what day" is GOOD for us? Then she said the cost varies - if we want to be with him it is more and if we want to take the remains with us or leave them or cremate him. We told her that we couldn't do that to him, just drop him off to die, and she asked if we wanted to know what the price difference was to be with him! I cannot believe she was so insensitive and uncaring! Then she said we would HAVE to have an appointment because she doesn't have doctors there from noon to 3:30!

I see and agree with all of the previous comments! They are only there for the money, they do not care about animals- yours or anyone elses!!!

We got the name of another pet clinic/hospital with better coverage and the first thing the lady on the phone said was "I'm so sorry you are having to go thru this." She let us know we could set an appt for today and if we wanted to spend some time with him before we could come in the afternoon. They offer clay footprints and other memorial aids, as well as taking care of cremation, etc.. She was so caring and sympathetic!

NEVER GO TO CHESTER ANIMAL HOSPITAL ! AWFUL - if they talk to me this way i can just imagine how they treat animals who can't talk back!

Doesn't Recommend

Alice P.

Joined 1 year ago

Take your pet here only if you hate animals! no really, I found the whole place a bad experience, have been more than once, I wanted to give place a chance. All they care about is money I heard about a lady wanting to write a check for their service, and they shouted,we cannout let you leave withot paying! she was trying to pay,she had been there many times, they did not know her....

It's like a puppy mill except this is a clinic mill, just in an out and who cares?

My Pet is a part of my family, My pet and I were treated rudley. I was there to seek help for my animal, insead I got 2 seconds with Dr.Lyne who was vey rushed, another non-professioal lookiing girl came nd went over this huge bill!!! never again...

Doesn't Recommend

Holly W.

Joined 1 year ago

Where did this staff come from? even the girl in grooming acted like she hated her job. The Vet, runs in like he has no time, with this huge grin on is face, gives a little pet on the head, $400 later you never see him again his staff steps in to explain the procedures and cost. While they are feeding you pages of expensive information they are rude, demand payment, speak down to you, my dog hated that place, all of the staff were horrible..the nicest thing I heard was when the front girl answered the phone "Hello" I will never go back, I feel for all he money I spent I still do not feel confident with the care my pet received, so again I will take him to another VET, i'm sure they don't care, my pet and I were just in their way.

Doesn't Recommend

Jackie C.

Joined 1 year ago

Don't take you pet here!. I took my puppy here and they were not very friendly to us at all. They pretty much told my husband and I we were bad pet owners because we used Walmart's Hartz brand of flea and tick drops which are $20 instead of using their $50 Frontline! When the real problem that they did not catch (our new vet discovered it right away) was he has a high allergic reaction to flea bites. These people are not thorough what so ever. The place looks nice but I would find another place to take your beloved pet.