Laurel >Dyke Tire And Battery
Avoid Dyke Tire abd Battery, Richmond, VA.
If I were able to rate this business with "0" stars, I would. I received the worst possible service from this place. I went into have a few tires replaced. I called in a few days prior to ensure the tires were available prior to showing up. I was told then that they would have the tires in about an hour. I told them I would be in later in the week to have them installed. They said that would be fine. I opted to wait at the store for the tires to be put on. After waiting for 2 hours, I asked the service writer if the car was almost done. He proceeds to call to the back to check on the progress. He was informed, 2 hours later, that the tires were not in stock and there was a "mis-communication". The service writer was a bumbling fool and realized that he should have followed-up to make sure the tires were available sometime sooner than 2 hours later (at the request of a customer, no less).
After wasting 2 hours of my time, I asked them to get the car since I was leaving. At that point, I was met by the owner who apologized for the problem. He volunteered to have someone give me a ride to where ever I needed to go and they would go and get the tires. That was his best answer... I call it unacceptable. Mistakes such as these cost money...I don't feel he did anything above and beyond to correct the problem. If they were operating the way they should have been, there would be no reason to give me a ride anywhere. After speaking with him, I understand why his service writers deliver such poor customer service. The joke of a service writer should be happy that he's working where he's at...no one else would tolerate him. That man would be on the unemployment line. I asked to have my car back...I had to wait even longer...they had the wheels off of the car...and no tires in stock! I can't believe this place is in business.
I'll be sure to let everyone I come into contact with about this poor experience. Let this be a lesson to take care of your customers when something goes wrong. Hopefully, this will cost this joint some business.
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