Richmond >Beauty >
Spas >Ava's Day Spa
9127 W Broad St Ste T, Richmond, VA | Directions 2329437.636784 -77.550945
Mon-Fri 9am-8pm Sat 8am-6pm
An Extraordinary Experience – Valentine's Day was made extra special and even enchanting through the make up application and hair style that Annette and Beverly provided. I don't like heavy make-up and after talking with Annette I knew I was in great hands. She listened to the look I was trying to obtain and VOILA the end results achieved the best make over I have ever had. She is an AMAZING make up artist who loves what she does and who made me feel like a million dollars with the results she achieved. Beverly did a great job with my hairstyle and my transformation was complete. My boyfriend was beside himself with my appearance and could not keep his eyes off of me all evening. Thank you Annette, Wanda, Beverly. This is a salon that listens to its clients, provides a immaculate and friendly atmosphere and who delivers awesome results.
Terrible Service!!! – Massage was the worst I ever had. The therapist hands felt like ice, the time was cut short...there were many interruptions because the cd player kept skipping, so finally the therapist just cut the cd player off. I could hear all of the noise in the lobby during the massage. The worst part was that the face cradle fell completely off the table during the massage!!! I told Ava I was dissatisfied with the massage and wanted a refund. Ava was very rude, she refused to refund the money in which 20% gratutity was included w/o my knowledge and their was no apology.
This place is completely unprofessional – I wanted to make my wife V-day special by sending her for the whole day spa experience! I prepaid on Thursday around 4pm for the full day including a 20% tip. Later the same day, my wife was scheduled to work the day of the appointment(this monday). I visited Ava's the next day after calling in the morning without a call back. Ava was not available but was promised a call back! I called back after a hour and spoke to Ava said she would call back! This Sunday morning around 12pm, I called and spoke to Ava again who said she had to contact the manager! I did not ask for a refund but a gift certificate to be used at a later date, She said she would call back in an 10 minutes. I called her back after 45mins. Then the true Ava appeared which she said what about her employees. I told her I was not looking for a refund but a gift certificate and I still wanted to do business. She said the appointment stands and hung the phone up! I called several times after that and no one picked the phone up! Learn from my mistake and do not use this place! If this is how she treats a future client, I can't imagine how she is still open!
This place is a disgusting Brothel! – I had no idea but apparently it is well known that this place offers "happy endings" to their massages. Yes, that's right...sex! It is filthy inside and shoud be shut down. Ava's husband used to be an attorney before he was dis-barred and lost his license. They are running a money making whore house covered up by a salon name. The employees aren't licensed and are scared into submission by Ava who is a nasty bitch. Unless you are looking for a whore house go somewhere else!
Filthy. – I had a facial at Ava's, and I couldn't wait to get home to take a shower to get the disgusting smell off of me. Their bathroom is like a gas station bathroom. The "spa" room I was in was foul. They put a blanket on me that smelled sooo bad -- like a nasty dishtowel. After the facial, I put the lights on all the way and oh my god. I hope I didn't catch anything. I feel sick from the smell, and for spending $100 there. I rate it one star, because the woman who gave me my facial was nice.
AVA IS MONEY HUNGRY AND UNPROFESSIONAL! DO NOT GO! – When you call Ava's have your credit card in hand and ready to give your number to Ava!!!! You can not even make an appointment in this shop with out this woman charging half on your credit card! I was okay knowing I wanted to get a spray tan before going to the beach on vacation. As it turned out I ended up sick the day of my appointment, I called two times that day before my five o clock letting Ava know I didn't think I could make it, by this time I had $35.00 on my card! So we rescheduled for the next day... I did not feel any better the next day so I called Ava 1 hour ahead and told her I was still under the weather and sweating with a flu so I can not get a spray tan!!! So she said well I will hold the whole fee for another service. SHE CHARGED ME AGAIN THAT DAY THE OTHER HALF OF THE SERVICE AND I HAVEN'T STEPPED A FOOT INTO HER SALON!!! SO NOW THERE IS $75.OO ON MY CREDIT CARD AND NO SERVICE RENDERED. ALL BECAUSE AVA CAN!!!!! SHE IS MONEY HUNGRY AND UNPROFESSIONAL. When I told her I was upset about the second charge she said well that is just the way it is, "what am I suppose to do with my employees when you cancel on me?" as if me the customer is suppose to answer her question. She made me feel horrible, she insulted me, and she also was rude and crass. Here I AM THE CUSTOMER, and all she is worried about is the money!!!! and I bet most all her customers has seen this side of her. Two people warned me and told me not to go there because of HER!! I should have listened!! so listen to me!! if you don't believe me call for an appointment with AVA and see how quickly she asks for your credit card number!!!
Dont waste your time – Went to AVAS yesterday with some girlfriends for pedicures and a haircut. I was seriously surprised by the boutique idea and the cheap signs trying to sell sunglasses at 2 fof 16? The staff was friendly but i could have pai 20 bucks and gone to the mall for what i got! my girlfriend who got her haircut didnt even get a wash and dry or a style. After seeing AVA yell at one of her employees for nothing i wasnt about to argue with her. And honestly after reading some of these reviews I am glad I stayed out of Ava's way.
We spent 400 dollars and it saddens me to have wasted such money on a horrible local business like that.
A Great Place for Relaxation & Beauty Treatments – Getting a massage is pure pleasure. A variety of types of massage are available to suit everyone. My daughter loves their facials and gets all kinds of tips on skincare, products to use, etc.
Ava organized our family party perfectly – Thank you very much for a wonderful day
I had my three sisters and two aunts in town for a family event. They all wanted the perfect spa day together .... ON SHORT NOTICE.
I called Ava as I have gone there for years. I thought that if any Day Spa might be able to accomodate us on short notice that it would be Ava's.
Ava put it all together and her staff did a great job.
What a shame... tisk, tisk – So, yesterday afternoon, I decided I needed a manicure/pedicure. I called up last minute, and was immediately taken in. FABULOUS!
I was put with a wonderful girl, Annette. She was excellent! Not only was her personality fantastic, but she did an amazing job. So why the sorta good rating? The owner. She was an evil banshee. She kept trying to rush Annette to hurry and finish me. Then she wanted to take over, so that Annette could do a walk-in. Are you kidding me? I was there first! So when I expressed I wanted Annette to finish my manicure, she argued with me! She berated Annette for being slow (actually she was thorough, I had nail issues) and argued with me. Whoah! I will never go back there, what a shame.... Love that Annette, shame that owner is a nightmare. GET OUT OF THERE ANNETTE!!! GET OUT!!!
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