Richmond >Food & Dining > Lone Star Steakhouse & Saloon
Poor customer service. I was seated immediately and ignored for 15 minutes. I was two tables behind the hostess station and I watched four members of the waitstaff hang around and chit chat before a fifth waitress finally asked me if I had been helped. She was a good waitress, professional and friendly. Too bad she was the only one there with a work ethic. I noticed when I left that she was busy waiting on a table of 8 people while the rest of the waitstaff AGAIN hung out at the hostess stand socializing, leaving EVERY table in the restaraunt unattended. Awful service. The food was good but the management needs to work on team work and customer service.
Very bad service.
I will never eat there again....My wife and I were there on 2/18/06. All were ordered
were two hamburgers...nothing special....30 minutes later nothing...no one came by to fill our glasses....told us at the 20 minute mark the food would be right out...never came....We finally got up and walked out.
From a frequent visitor. Lonestar is the best in it's price range. When it's right, you will never forget your experience. Almost pull you back for a repeat. My only problem is how the service and portions varies. The have the best ingredients, now they need to work on consistency in quality, service, portion sizes.
has smpkong section
has romantic corners
food servings are quite large
best steak in town
good food and service. Have only been to midlothian location always wonderful food and great service food is worth the wait
Lip Smacking Good. The steaks and all the sides are outstanding. The peanuts in the shell are back as well!
steak to die for. the prime rib and filet mignon were both excellent. they both almost melt in ur mouth. i cannot wait to go back.
CHEESE FRIES. Its worth it just for the cheese fries!! so gooood, so bad for you, totally worth it. the steak is kickin too, the service changes each time you go, sometimes it is great, sometimes it is horrible.
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