Faceworks Day Spa
Richmond, VA 23229-6436
Phone: (804) 740-5665
User Reviews for Faceworks Day Spa
04/20/2008 Posted by stunnashayde
Gee, I wonder who wrote all those wonderful reviews, zami was an employee that is now in legal dispute with Darlene Stone, the current owner. Or maybe it could be ambergrubbs, jbeale23 or dentonx5 all members of Darlene Stone's family. All of the horrible reviews are REAL customers!!! Don't be fooled, any good technician that worked there has probably left and what's left is a sad place to come to for decent services in an ugly atmosphere. That place is not what it used to be since it changed hands.
Pros: Some technicians are decent
Cons: owner is awful, place is dirty and has insects, many of them
01/09/2008 Posted by csj21
My bridesmaids and I got manicures the day before my wedding. Our nail polish peeled and chipped by the next morning. When we notified the owner, Darlene Stone, she offered each of us a $7 refund on a $33 manicure, and acted as if we had no grounds to complain about the service we received. On top of that, it took her nearly a week to return our phone calls. Faceworks used to be the best place in town to get a manicure and pedicure. Clearly the quality of the products and the customer service, primarily the customer care offered by the owner, has declined.
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