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Pearle Vision
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Worst Customer Service.
My first Pearl Vision experience was at the store on Staples Mill. I told them what my needs were including my flying hobby and in need of good peripheral vision while flying. The glasses they
suggested were horrible. Finally after a great deal of hassle I got my money back. Then I went to Pearl Vision on Midlothian tpk. My experience was horrible there as well. Not enough characters allowed here to tell you all the gory details. I now just live with the pitful glasses that I paid $600 for. Their ad of Satisfaction Guaranteed or money back is BS. What you get is an attitude that for most ( me ) is intimidating and I gave up. They back on that. Did have to buy another pair I use when flying at For Eyes -nice store , good service.
Now the sunglass clip that never fit correctly with the Silhoutte slipped off and has finally been lost. I have to replace them and pray I don't have to go back to Pearl Vision for the replacement.…
First visit great, second? Bad. Long term? Horrible..
As a child I'd had good experiences with Pearle Vision, as they were one of the places I'd gotten glasses from when I lived in Colonial Heights. I decided that I could trust one at Midlothian, right?
WRONG!
The first visit was ok, since the lady behind the counter was nice & attentive. The store looked a little dirty & gh3tto, but the racks looked nice, orderly, & clean, so I didn't think anything of it. (Should have seen that as the first sign, though.) She showed good judgement in helping me pick out my glasses as far as appearance goes. I paid for everything up front, and all seemed well. I did recieve a call shortly after saying that I'd overpaid, but they were going to issue me a check. While that seemed a little odd, I thought nothing of it. After all, it had been caught & no harm done.
Well, the second visit was when I went to pick up my glasses. The guy put them on me & I could have sworn that they were lopsided. The guy messed with them a little more, a little more, until finally he just stopped. He said nothing about them being lopsided, although it was obvious that he too thought that they were. I wish I'd said something then & there, as I'm ashamed that I walked out that day with glasses I'd spent about $300 on. (I really needed them to see, so I was afraid of not getting them that same day.) Needless to say, others noticed & commented on them.
Now it's about 1- 1/2 yrs later & my glasses are quickly falling apart before my eyes, literally. Everything is falling off! I take great care of my glasses & until they started falling apart they looked brand new. Now due to all of the at home repairs I have to do, they look like I dug them out of the Goodwill bargain bin! I'm honestly afraid to take them back to the store for repairs, since if they'd made them correctly they never would be falling apart now. Instead I'm taking them to the ForEyes down the street in hopes that they'll provide better service.…
