Nacho Mama's (Reported Closed)

Recommends

Devon T.

Joined 1 year ago

Love Nacho Mama's. I went to Nacho Mamas with some friends for dinner.

What a real treat!

Food is a nice fresh spin of Southwest. I had real pulled chicken in my quesadilla and my friends had a Cuban wrap with sweet potato tots and my boyfriend had Fish tacos which are soooo good and light. All of it was yummy!!

Not that mush they serve you at the other Mexican flops. This is what you want if you miss Texas and you want to speak English to your waiter & know they will understand you.

Recommends

sillylady23

Joined 2 years ago

chili relleno rocks. yummy food! always good. Service is friendly but sometimes they seemed a little rushed. although it might have something to do with the stairs.

Recommends

handymanone

Joined 3 years ago

Best Mexican in Richmond. Nacho Mama's has been a great Carytown Mexican Restaurant for many years. The food is consistently good and the Margaritas are one awesome!!! I enjoy going there for lunch or dinner the prices are great for all the wonderful delicious food you get. The Camarones Diablo are my favorite appitizer and the Carne Asada Burrito is my favorite entree. The one thing I like the most is how the freindly staff always remember me and make me feel like family. I like the fun casual atmoshphere even when I am having a bad day I leave Nacho Mama's with a smile on my face. I recommend this place to anyone who hasn't been to Nacho Mama's and those of you that have been here know what I am talking about.

Doesn't Recommend

HS2005

Joined 4 years ago

Very Poor Service and Charges of 5 Star restaurant. I was very uphappy when Manager told us the Margarita was $6 but when we show the bill was almost double. Also I don't appreciate 20% Tip added to the bill for the lousy service.

Doesn't Recommend

jS

Joined 4 years ago

Worst Expeiance ever, Overcharged their customers.. Our waiter was slow, service was bad, food was cold, drinks were overcharged, Margarita was over $12+, the 20% tip was added in the bill for two people. I would not reccomend this one to any one. there are many good restaurants in the area. The manager is irrisponsible, floor was dirty and Filthy.

Recommends

tyger013

Joined 5 years ago

love this place. eat here everytime come to richmond bout to move there and will be close !!! yah!!!!!!! everyone nice place is great

Doesn't Recommend

Colimae

Joined 5 years ago

Nacho best. A group of friends and I went to Nacho Mama's during the Watermelon Festival this past weekend 2008. We of course understood how busy it would be and it only took about 20 minutes to sit. When we first arrived I ordered 2 watermelon margaritas and the manager gave me 2 lime ones. After taking a big gulp and realizing it was lime, I took them back over to her and her response was, "the watermelon wasn't ready." I was amazed at how arrogant she was. I asked if we could get the watermelon when it was ready and she quickly snuffed me by taking someone else's order. When we sat we asked our waiter for the watermelon flavor and explained that we didn't want the lime and we shouldn't be charged...we ordered soon after we sat. Had to ask for our chips to be re-filled (which never were) cancelled the queso that never came and received our meals about 45 minutes after we ordered. We were so starving we scarfed the food but my chicken burrito was very dry and I needed 2 salsas to wash it down. Got the bill and decided we didn't want to wait to fight about the damn margaritas we said we would not pay for. The waiter even made a comment that his manager sucked and he hated working for her.

Recommends

Rammycummings

Joined 5 years ago

Best place in Richmond for Mexican. Nacho Mama's was recommended by a friend which I was visiting here in Richmond. I had the best Margaritas and the best Chimi De Carnitas dinner. The place was full of great energy and lots of people. We waited to sit on the Patio and ended up staying there till closing. This place is great for Mexican food, Margaritas, Friendly Staff, and their patio rocked. This is the kind of place that I will come back to when I come back to Richmond and the prices are very reasonable.

Doesn't Recommend

reno99

Joined 6 years ago

VERY POOR CUSTOMER SERVICE. BELL CREEK LOCATION - The food is fine but we had a bad experience with the manger on duty. I spoke with the owner and he agreed to look into the situation and provide some free food coupons. After waiting at least a week, I never heard from him . I wrote a letter explaining that he had never responded and that we would never attend his establishment again. I still have not heard from him. I don't feel that he handled this situation professionally. I will not go there again.

Doesn't Recommend

mitchemd

Joined 6 years ago

Worst service and management in Carytown. Ridiculously slow service, unfriendly wait staff, rude and arrogant management. This seems to be the norm for Nacho Mammas. I have been there twice now, and both occasions were marked by poor service. Once I can understand, maybe it was a bad day. But twice is a trend I cannot ignore. Clearly an indication of poor management. The second time was a most miserable experience. I cannot even comment on the food quality because after waiting for over an hour for a sandwich, we left!! Most managers would have been apologetic and and gone out of their way to accomodate us, this arrogant, young fool made a scene by loudly demanding that we pay for food that we did not receive, and threatening to call the police. We said GO AHEAD, get them here NOW. After that he backed off but rudely demanded that we never return. As if I would ever go back there again! If you patronize this place you will be disappointed. The only bright spot in all of this is that with this kind of customer treatment they will be bankrupt in a short time, and a friendlier business, with better management, better trained staff serving better quality food, will take over.