Richmond >Nacho Mama's
Most Horrible Restaurant Experience of My Life!!. I had frequented Nacho Mamas several times in the past & thought it would be a nice treat for a Saturday afternoon. However, after waiting for over 50 min. for 2 sandwiches we requested to cancel our food order and just pay for the drinks we had (others around us who had ordered after us had received their food which added to our frustration). About 15 minutes later the very sweet waitress came out apologetically w/ our sandwiches in to-go boxes explaining that the manager was only willing to take the price of one off the bill, but we still had to pay for the other. We stated we would not pay for food we canceled (after it had been nearly an hour since ordering). We asked to speak to the manager. He was an RUDE & NASTY, not to mention INCOMPETENT. We offered money for the drinks we had, but he insisted that we WILL be paying for the food since it was already prepared. We said we had canceled it after it was already taking far too long. At which point he got extremely irate and threatened to call the cops. We said fine - call them. He came back 10 minutes later with a bill for only the drinks and while we were trying to pay for them started screaming at us to get up and leave and never come back! (There were 2 girls eating behind us - after the manager threatened to call the cops and left one of them said she was in restaurant management and he/the manager was completely out of line. She heard us cancel the food and not only could he not charge us, but he should be offering an apology and giving us the food! she was also appalled and said we had been nicer than most about not having received our food for so long!) If I could give this restaurant negative stars I would.
Nacho Mama's Bell Creek Location:.
My wife and I met some friends at the Bell Creek location for dinner and karaoke. Our service was poor and the food was below par. After being seated, with our friends who arrived before we did, we did not receive menus and eating utensils until we asked the nearest server. Our dinner order was not fulfilled to our request and we had to ask for drink refills during dinner. After finishing our dinner, we ordered desert. When our server returned with dessert, she moved my dinner plates toward the edge of the table and set my dessert plate down in front of me. She did not remove the dinner plates.
After finishing dessert, we now had three dirty plates, with utensils and used napkins on top of them, setting in our way on the table. The restaurant appeared to be properly staffed to handle the 30 or so patrons. They had three servers on the main floor, the restaruant manager and the bar tender in the back, and the restaurant OWNER on the main floor. He was seated in plain view of our table. We arrived at the restaurant around 9:30 PM. When the karaoke started at 10:30 PM, our dirty dishes were still in our way. We moved them to an empty table toward the rear of the restaurant. As more of our friends arrived, the dishes kept getting moved further away. Never being picked up by any of the staff.
As the night went, and the dishes lingered, the staff kept with the going trend, our drink orders were getting screwed up (draft beers instead of bottled) and we had to "flag down" a server to get service. This is no way to run a restaurant. If the owner leads by example, then I understand why this facility has a revolving door for its staff.
The restaurant is conviently located as a meeting place for us and our friends to meet and sing. This was not the first, but one of MANY disappointing visits. The owner needs to take responsiblilty for the type of staff he employs and take pride in the food he serves. On a good note, the karaoke sounded great!
Great Drinks, Great Deck. Me and some girlfriends decided to try Nacho Mamas near Carytown this weekend and had the best time. The food was great, but the margaritas were even better. (there were almost too many flavors to choose from.) With the weather being a little warmer, we decided to wait for an outdoor table and although somewhat small, the outdoor deck was very cute and well worth the wait. Once we were seated, we were quickly greeted with a basket of nachos and salsa, and before we knew it, we were sipping on our delicious margartias. Our food came out quick and our waiter did a great job. Overall, I would highly recommend this place for anyone looking for good mexican food/drinks, great service, and a cute atmosphere. I can't wait to go back and try some more flavors.
Best Carnitas De Puerco Chimichanga Ever!!!. Me and my family were travling thru Richmond and stopped to dine at Nacho Mamas. The name caught our attention and we were in the mood for Southwest cusine. When we arrived, we were impressed by the decor of the restaurant and were greeted as soon as we walked in. I ordered the Chimi De Carnitas. It was one of the best Chimichangas I had ever had. It was crispy on the outside and it was filled with seasoned pork and topped off with their homemade queso and fresh pico de gallo. My wife had thier homemade Chili Rellenos and she was very exited to see that they actually were "homemade" and that they tasted very good. We had a great dinner and I hope "Nacho Mama's" makes it way down to Florida. We would love to eat their food more often. Highly recommend this place.
Nacho Service!. Went to the Bell Creek location today of Nacho Mama. Service was absolutely terrible. There were five tables with parties. There were three waitstaff and a hostess. We waited and waited and waited. Finally someone noticed us and led us to a booth. Then we waited again. And waited and waited and waited. Finally a waitress walked past us on her way to another table and my wife stopped her and asked for service. We are sitting there with no chips or drinks and she is asking us if we have been waited on? Finally she took our drink and appetizer order. Came back slapped down our drinks and left again. I had to go over to the waitstation and ask for a straw. By this time my wife and I are getting very upset. We asked her if there was a problem. She stated that they were very busy. Okay! There is a large group over on the other side of the restaurant. They have a waiter dedicated to that table. There are two tables at the front of the restaurant and then our table. Another party came in and sat across from us. There was another party near the waitstation. And there are two waitresses to wait on that "LARGE" number of people. About fourteen people total. I finished my soft drink and put my empty glass on the edge of the table. The waitress twice walked past and never said anything or did anything. And we were STILL waiting for our appetizer! Needless to say --- WE LEFT!
Great service, cheap drinks, tasty food.. This restaurant has the best happy hour (3-7pm M-F) specials, the best waitress, and the tastiest Mexican food that I have had anywhere. This is saying a lot since I travel for business 2 weeks out of every month. I highly recommend it and the Carytown athmosphere just enhances the experience. If in Richmond, eat here at least ones. Also the margaritas were very good and only $2.50.
User review by xuesheng. the food is tasty, but not the best...then again, i have yet to try fabulous tex-mex anywhere in richmond...the atmosphere location make up for that. because it has very limited space/tables, expect to wait, but it's worth it. the servers are upbeat and the drinks are great. and you can't beat the prices. it's also really easy to call ahead to reserve a table. sat/sun brunches are good, as is the normal menu, but your best bet is probably lunch.
This is nacho typical restaurant--which is why Richmonders flock here to spice it up in style..
The noise, the colors, the outdoor deck that overlooks Cary Street: It all adds up to a great dining experience at this hip Mexican eatery. Nacho Mama's tends to be very busy during lunch, but if you show up after the rush ends you can easily score a table. This is a great place to take someone you want to impress but who doesn't mind seeing your funkier, more playful side. Besides, Nacho Mama's Cary Street location makes it possible to window-shop after dinner.
Whether you order a plain cheese quesadilla or something more unusual, you won't be disappointed--everything here is fresh. You'll love the typical Mexican fare, but the chunky, spicy salsa is guaranteed to keep you coming back for more. Splurge on the fried ice cream.
Try out nacho mama eatery. Standard Mexican fare in a hip location. Closest thing to a tex-mex, coffee bar in Richmond. Great Margaritas and a nice place to drink them.
Great Salsa, Great Atmosphere. I loved Nacho Mama's. I definitely recommend sitting outside and watching people go by on Cary St. The nachos and salsa were awesome as well as the margaritas. The only thing I didn't like was that the bathrooms were upstairs. It's kind of hard to get up there with people coming down. The place is somewhat small inside, but it is located on Cary St. That makes it quaint yet good for a young crowd. Prices were also reasonable.
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