Richmond >Prevent A Litter Veterinary
3421 W Cary St, Richmond, VA | Directions 2322137.554710 -77.485232
Neighborhoods: Carytown - Museum District - Scotts Addition, Carytown
PALS is a wonderful, caring, licensed vet hospital to take your pets. When an abanded mother cat disappeared we decided to adopt the kittens. When other pet agencies were unable or unwilling to help I was referred to PALS. I drove over, explained our situation, was lent a trap and scheduled a visit. Because the kittens were feral they needed "everything". Testing for feline, rabies, shots, 1 spayed, 1 neutered, treated for ear mites and we had them chipped. The kittens are getting used to being indoor pets and learning to trust and be loved. The PALS people were professional, efficient and licensed. They are animal lovers that want to help pet owners keep or adopt pets by having very reasonable prices. They even included a knitted pet mat in the carrier after their surgery. This is a non profit organization that I would give 10 stars. I have already donated to this wonderful group and we will continue to support them. Thank you to all that work at PALS.
They are so great here! So simple to come get shots done or get pet spayed/neutered. Love them!
Love, love, love the staff and drs here. They are very clean facility, knowledgable staff and volunteers!
This hospital provides consistant, compassionate, high quality care for companion animals and their caretakers. The staff is knowledgable and take their time to explain procedures and services. Exceptional care for a very reasonable cost!
Prevent a Litter – I was referred to them by a co-worker. We rescued a kitten and wanted to have him fixed and have him checked out completely. I was so impressed from the time I walked in the door. Everyone was so nice, and so professional. I got a good feeling from the start. They called me with update, and listened to my concerns, I would recommend them to anyone. Thank you P.A.L. for all you do !!
Great care, need a better call system – I left a very detailed message about a neuter for a rescued dog and heard back 5 days later...I JUST missed the phone ringing and then called back IMMEDIATELY once I listened to the message asking for details I had ALREADY left in my initial message.
I was then hung up on FOUR times...hard to leave a message when you are continually being hung up on! I even heard the girl the last time it happened, in the background, say "I did it AGAIN" as she hung the phone up...meaning picking up the phone instead of letting the machine pick it up, I have to assume.
I have used P.A.L. DOZENS of times, but they are putting themselves in last place when we now have R.A.L. and the SPCA .
They do have exceptional care, and I realize the decision to not have a receptionist is money driven... but in a time when money is tight and people are still wiling to rescue and spend their own hard-earned $$ on animals other than their own, PAL needs to understand service is an issue too.
Spay now or PAY later – I used to refer people to them all the time ( a long time ago as an area ACO)
I found the staff to be great people.Although I do not recall their names, I would like to THANK THEM for preventing a min. of 1,000,000 + of needless deaths with their work, long before anyone else joined in. The people that make PAL work are true heros !
"Spay Now or pay later
the interest is killing them!"
BEST FOLKS IN VIRGINIA – This is a wonderful service to getting you animals sterilized.. I would not be able to have a home full of rescued pets if not for PAL. I agree with the other posters.. The girls in the office and on the phone have always been beyond helpful.. and friendly. They were always knowledgeable in all questions I asked. I esp like that they treat each pet as if it was their own. Thank you PAL for providing a much needed service at a reasonable price.. You are all awesome!!
Best surgical care possible – As a former veterinary assistant, I was particularly interested in how Prevent A Litter was able to manage so many surgeries in a single day. Well, after conversing with two excellent surgical assistants as well as the veterinary surgeon, my mind was put at ease. Because surgery is all they do, they have the systems and procedures down to a science. Each cat/dog/rabbit is monitored by an assistant and the surgeon during every moment that it is under anesthesia. And, since they are not a full-service practice, they are not distracted with being called upon to take xrays, fill prescriptions for ear infections, respond to a drop-in nail trim, and the zillion other things that most veterinary assistants have to worry about. These people have a singular goal, which is getting pets (as well as WILD cats and dogs!) spayed and neutered safely! Even the aftercare is second to none. They have a 24 hour emergency phone number that connects the patients' owners directly to one of the clinic's managerial staff--in the rare circumstance of a complication.
I also know, from personal experience, that the staff at PAL is far from rude. If a client believes he or she received a less-that-warm reception I can only assume that the client misinterpretted something that was said. The hospital wouldn't have a jam-packed schedule every day for 7 years unless a bunch of people found the service to be top notch!
Prevent A Litter Veterinary Clinic – I have brought two cats, two dogs, and three rodents to this clinic over the years for various maintenance visits and emergency visits. They not only are extremely reasonable in their pricing (refusing to jack up costs unreasonably like most clinics), but they do their best to help each animal to their best capability. They recommended neutering my rodents as a cancer prevention measure and made special arrangements to do these surgeries (not having done such small animals before). Each surgery was a complete success. They also make every effort to be as humane as possible in the event that an animal needs euthanasia. If they encounter something new (as with treating rodents), they take the time to research the best approach, rather than turning you away. I think the employees at P.A.L. go above and beyond their duties on a daily basis. Especially when it goes to helping the ferile animals in the city of Richmond.
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