11/04/09

If you want to be pampered...

by A Bishop

I have been going to Simone for about ten years and it has continued to be a great experience. Last week, I had time for a facial with Drina. I must say that was the best decision I made all week. I don't know what she used, but there was a noticeable difference in my skin once she was finished. I have been priviledged to have enjoyed many facials over the years and believe this was the best one to date!

10/13/09

5 bright, gold stars!

by Kathy W

I recently had my hair colored by a trusted stylist in my hometown. (Richmond has been my home for just 3 months.) The color, though, was not what I expected. Well, actually, it was embarrassingly different! Not only did I feel shocked each time I saw myself in the mirror, I did not want to be seen by anyone who knows me. And, the next day I needed to pick up my husband at the airport after a business trip. Would he recognize me?!? Something had to be done. The next morning I did a google search for salons in Richmond, and saw reviews of Scissors that gave me confidence that this salon could help me with my color problem. I called, and Simone answered. I explained my problem and she spent time with me - listening to my problem, suggesting a solution, etc. It was clear immediately that not only is she passionate about her work, but that she is also very knowledgeable, professional, and experienced. I felt assured of her ability to do whatever it would take to correct my problem. And, not only could she correct my problem, but she could help me that same day. She had a cancellation, which couldn't have worked out better - I left the salon with just the right amount of time to arrive at the airport for my husband. (He recognized me and thought my hair looked nice!) All throughout the procedure of removing color and then putting on a gloss, Simone explained what she was doing and why. She also gave me a cut that is the best cut I've had in a long while, and tips for hair care, styling, etc. (I have thick, coarse, frizzy hair and her tips are definitely helping!) I left the salon much relieved - no need to hide! - and very grateful for what Simone had done. A few days later she called to make sure I am happy with the color and sincerely wanted to know anything that I might not have been satisfied with. Sadly, I won't be able to stay with Simone as I'm moving south within the month. Wish I could transport her to my new city! 5+ bright, gold stars for Simone and Scissors!

• Pros: Professional, intent listener, highly skilled, artistic
• Cons: Can't think of one

09/18/09

Wish i had found her sooner

by atreearockacloud

If there are any slaves to hair color out there, i hope that you read this. I am in my 40's, and have been coloring my hair for the past 20 yrs. I have for some time now, enjoyed the luxury of not having to worry about cost when it comes to my hair. I've had my hair colored in several european cities, and many times in London and the surrounding area (i was born and raised in England), in high end salons in the U.S (east coast and the south) and for the past 10 yrs, in the several of the best salons in Richmond, and i can say- without reservation, that i have not encountered any stylist as talented and patient as Simone.

Anyone who colors their hair a lot knows that eventually no matter how reputable or expensive the salon (trust me- i was going to a ni$e place) your hair colour turns out "strange". It happens- and is a risk of coloring ones hair, but this time, my old stylist's attempt to cure the problem actually made it worse. Looking back on it now, i think it's quite amusing, but at the time- with my hair the color of old copper pipe- i was quite concerned (read: i was freaked out and embarrassed). I went to Simone (after thorough research) thinking she would either tell me to get a hat (my hair, was at this point, the texture of easter basket "grass") or laugh. Instead, she asked me to have a seat and talked with me at length about what had already been done and what i had originally wanted done. She spoke with me about what my options were, and then, stayed late into the evening to fix it. Now, there's one detail that i have to mention even though i have gone on too long already; the day i called Simone with my problem was on a day that the salon wasn't even supposed to be open- she happened to be there taking care of other things and lucky for me, answered the phone. I'd like to go on and on about how she cared for my hair and how comfortable she made me feel- and how FOR THE FIRST TIME i could openly voice my opinion about the result. If i hadn't already written too much i would tell you that she actually seemed to enjoy the challenge- even when i returned a couple of days later because i thought i was still a little too blonde- and how, after my copper straw hair was transformed into a shiny head of"natural blonde" she charged me Half the price of my old salon ( on my honor- i am not exaggerating). I've gone on too long and perhaps lost most readers to boredom, but for those of you whose guilty pleasure is coloring your hair and who have found yourself with a hair color unlike anything seen in nature (or even in Hyde Park in the "80"s)- you can relax. Simone can fix it.

• Pros: She listens, invites honest feedback and is truely talented
• Cons: i'm thinking....i'm thinking......i can't think of any......