Simply The Best Veterinary Hospital Around.
These people were extremely professional and really seemed to enjoy what they do. There were several customers who came in during my time there, the front desk girls knew the animals by name and why they were there and it was just, simply, the way it should be.
I live in California, but was visiting family in Virginia for the holidays. I brought my German Shepherd, Jake, with me. I had been wanting to get his teeth professionally cleaned, but it is so ridiculously expensive that I had been putting it off. My wife contacted New Kent and they quoted me a price that I thought was a mistake. Seriously. I called them 3 times to verify what they quoted us.
So, I took Jake in, while still thinking that they were going to pull some bait-and-switch or something. Or, while Jake was under they call me and give me the news about all the teeth that need to be removed and now my bill is $1000...etc, you get the idea.
There was none of that.
They did a great job, they took care of my buddy, and now he's not Mr StinkyBreath anymore! ;-)
Kevin & Jake
Professional, Friendly, Compassionate.. Bravo!, A Veterinary Hospital with staff that cares about not only the Pets, but the clients also. Here you do not feel like a dollar sign when you walk in the door, you feel like a friend. The Receptionist greet you with a smile, and most often by name. They always greet my pet also. This is a busy Veterinary Office, and as with ANY Doctors office there may be some days that you may have to wait, however at least here if the Dr is running a little behind, they keep you informed, and give you options. I have told everyone I know that this is the place to go. Of course there are some people that can not be pleased ,no matter what you do. So to the Dr's and staff , don't worry to much about the disgruntled reviews, those are the ones who probably expect to go to a new human dr and not have to be seen to get their medication. Anyway, all of my friends that use this animal hospital are always pleased, and we refer people all the time . Dont let the one bad apple spoil it for all.
First Encounter. I had an unfortunate first experience with this vet hospital. I moved to the area and decided to switch to this vet since they were closer. I called explaining this and that my dog was due for heartguard. I was informed that they would need my dog's vaccination records and heartworm test and then could give me the medicine. I had this information faxed and called back and set an appointment for a checkup a month later when he was due, and was informed me that I could come pick up the medication during their business hours since my dog was due for the medicine and since all his vaccinations and tests were up-to-date. When I arrived they would not give me the medicine stating I had to make another appointment for the heartguard only. They were unwilling to help me in my situation and were incredibly rude and unapologetic for misinforming me. I have never written a bad review before, but this was not a nice encounter. The vets may be nice, but I did not appreciate how mean the front desk was and how no one was willing to lift a finger to help me or even apologize. I had to drive an hour that day to my old vet just to pick up heartguard. I will not return to this vet after this experience.
Editorial Review. Veterinary hospital offering weekend hours, three full-time vets, walk-in availability and everything required to keep your pet healthy.
wonderful staff and fantastic doctors. The staff knows me and my pets by name, and they greet me warmly as soon as I enter. I know that they really care about us. I had to have my dog put down, and the doctors and staff were so compassionate and even sent me a sympathy card. They then welcomed my new puppy and doted on her, which really helped me to heal after grieving. I recommend this business to everyone I talk to who needs a vet. Most of my friends are using them because of the wonderful experience I have had. The doctors really care about animals and take good care of my 2 dogs and 2 cats.
Fantastic and Caring Staff. I was recommended to take my cats to NKAH to have their claws removed, and was completely impressed by the knowledgeable and caring staff. They callied me after the surgery and that night to assure me that my cats were fine. They even went as far as sending get well cards in the mail! Eventhough it is a 45 minute drive to their facility, it is worth it knowing that my pets will be treated with the utmost care and compassion.
We want to thank all our clients for helping our hospital grow so rapidly. We purchased New Kent Animal Hospital last summer and we have been absolutely overwhelmed with the great welcome that our clients have given us. This has allowed us to add another doctor, Dr. Alexandra Jeffers, and expand our hours to seven days per week. It has been great fun for us and we look forward to many, many more years helping you take care of your pets. Thank you again, Dr. Michael Engel and Dr. Randy Pinkleton
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